ServiceNow Analyst II – Healthcare IT & Automation

Yale New Haven Health; New Haven (CT); Presencial; USD 100.000 - 140.000; Jornada completa

Descripción de la vacante

Yale New Haven Health is seeking a System Analyst II to join the ITSM team as a ServiceNow Administrator/Developer. The role designs scalable digital workflows on the Now Platform, translating business needs into secure, efficient solutions.

The incumbent will develop custom applications, CMDB integrations, and agentic workflows aligned with organizational strategy and continuous improvement. The candidate should have prior ServiceNow development experience, CMDB familiarity, and the ability to

Formación

• Associates degree or equivalent experience required.
• Minimum 5 years experience in Healthcare and/or technology strongly preferred.
• A minimum of 2 to 3 years' experience as a Systems Analyst is required.
• Ability to analyze workflow and recommend and develop application solutions.
• Healthcare or Epic experience preferred.

Responsabilidades

• Analyzes work flows and understands policies, procedures and constraints of clinical or business operations.
• Coordinates issues during projects with detailed investigation and documentation of specs and functionality.
• Works with users to determine project needs, develops proposals, and suggests opportunities for technological and workflow improvements.
• Assists with training, go-live and post go-live support for end users.
• Maintains system design and build documents and configures systems accordingly.

Conocimientos

ServiceNow

Business analysis

Healthcare IT

Customer service

Team leadership

Educación

Associates degree or equivalent

Herramientas

ServiceNow

CMDB

Microsoft Office

Descripción del empleo

Yale New Haven Health is seeking a System Analyst II to join the ITSM team as a ServiceNow Administrator/Developer. The role designs scalable digital workflows on the Now Platform, translating business needs into secure, efficient solutions.

The incumbent will develop custom applications, CMDB integrations, and agentic workflows aligned with organizational strategy and continuous improvement. The candidate should have prior ServiceNow development experience, CMDB familiarity, and the ability to