ServiceNow ITOM Lead

SRS Consulting Inc; Spokane (WA); On-site; USD 100,000 - 150,000; Full time

Job summary

SRS Consulting Inc. is seeking an experienced ServiceNow professional in Spokane, WA to lead ITOM initiatives. You will implement CMDB Discovery and Service Mapping, and drive technical architecture using Glide APIs across enterprise environments.

Ideal candidates have 8–12 years of hands-on ServiceNow experience, strong solution design skills, and the ability to guide developers in ITOM customization and best practices.

Qualifications

• 8–12 years of hands-on ServiceNow experience in enterprise multi-tier production environments.
• Expertise in CMDB Discovery and Service Mapping.
• Proven ability to validate requirements and identify discrepancies.

Responsibilities

• Implement CMDB Discovery and Service Mapping in large-scale ServiceNow environments.
• Utilize Glide APIs (GlideDialogWindow, GlideForm, GlideAggregate, GlideRecord) for customization.
• Validate requirements, design solutions, and propose best practices.
• Provide domain architecture and technical guidance for ITOM implementations.
• Participate in requirements gatherings and guide developers on implementations.
• Deliver end-to-end guidance and reviews of ITOM customization.

Skills

ServiceNow

CMDB Discovery

Service Mapping

GlideDialogWindow

GlideForm

GlideAggregate

GlideRecord

ITOM

Tools

GlideDialogWindow

GlideForm

GlideAggregate

GlideRecord

Job description

8 to 12 years working with ServiceNow platform in enterprise wide multitier ServiceNow production environment

Responsibilities

• Hands-on experience in implementing CMDB Discovery Service Mapping
• Client and Server APIs ie GlideDialogWindow GlideForm GlideAggregate GlideRecord etc
• Validate requirements and highlight discrepancies
• Design solution and suggest technical best practices
• Ensure information is accurate and feasible
• Provide domain architecture and the technical aspects of the project
• Participate in requirement gathering meetings and provide inputs to the developers based on the requirements
• End to end guidance and review of ITOM Implementation customization in ServiceNow

Certifications

• ServiceNow Implementation Specialist Certification Discovery Service Mapping various tracks