ServiceNow ITOM Lead

SharpAtoms; Spokane (WA); On-site; USD 120,000 - 190,000; Full time

Job summary

SharpAtoms in Spokane, WA is seeking an experienced ITOM architect/lead to drive ServiceNow platform implementations in large-scale environments. You will guide end-to-end ITOM design, oversee domain architecture, and mentor developers across delivery teams.

The role demands 8-12+ years in IT, hands-on ServiceNow leadership, and strong data governance for CMDB and ITOM footprint. Local candidates preferred for on-site collaboration and rapid impact.

Qualifications

• 8-12+ years in IT with hands-on ServiceNow platform implementations in large-scale environments.
• End-to-end ITOM implementation and domain architecture expertise.
• Capability to mentor developers on implementation details.

Responsibilities

• Validate incoming requirements and design technical solutions following best practices.
• Provide domain architecture oversight and lead technical delivery across ITOM modules.
• Lead requirement gathering sessions and mentor developers on implementation details.
• Ensure data accuracy and alignment across the CMDB and ITOM footprint.

Skills

ServiceNow

ITOM

Platform implementation

Job description

Location: Spokane, WA (Local candidates preferred)

Key Requirements & Skill Set

• Experience: 8-12+ years in the IT industry, with specific hands-on experience leading ServiceNow platform implementations within large-scale, multi-tier production environments.


• Core Expertise: End-to-end ITOM implementation, domain architecture, and customization guidance.

Mandatory Skills:

Certifications:

• Certified Implementation Specialist (CIS) in Discovery, Service Mapping, or related ITOM tracks.

Primary Responsibilities

• Validate incoming requirements, identify discrepancies, and design technical solutions following platform best practices.


• Provide domain architecture oversight and lead technical delivery across all ITOM modules.


• Participate in requirement-gathering sessions and mentor developers on implementation details.


• Ensure data accuracy, feasibility, and alignment across the CMDB and ITOM footprint.