ServiceNow ITOM Lead

Staffingine LLC; Spokane (WA); On-site; USD 96,000 - 152,000; Full time

Job summary

Staffingine LLC seeks a ServiceNow ITOM Lead for a contract engagement in Spokane, WA. You will drive CMDB Discovery mappings, leverage Glide APIs, and guide end-to-end ITOM implementations with a focus on accuracy and feasible design choices.

Responsibilities include design reviews, requirements analysis, and collaboration with developers to translate business needs into technical solutions. Strong ServiceNow admin/ITOM knowledge is essential.

Qualifications

• Hands-on experience implementing CMDB Discovery Service Mapping.
• Experience with ServiceNow ITOM modules and APIs.
• Ability to validate requirements and resolve discrepancies.
• Design solution architecture and propose best practices.

Responsibilities

• Provide end-to-end guidance on ITOM implementations and customizations.
• Assist in requirements gathering and advise developers on technical feasibility.
• Review and ensure accuracy of information and project scope.

Skills

CMDB Discovery

ServiceNow ITOM

API integration

Requirements analysis

Architecture guidance

Tools

GlideDialogWindow

GlideForm

GlideAggregate

GlideRecord

Job description

Job Title: ServiceNow ITOM Lead
Job Location: Spokane, WA
Job Type: Contract

Job Description:

• Handson experience in implementing CMDB Discovery Service Mapping
• Client and Server APIs ie GlideDialogWindow GlideForm GlideAggregate GlideRecord etc
• Validate requirements and highlight discrepancies
• Design solution and suggest technical best practices
• Ensure information is accurate and feasible
• Provide domain architecture and the technical aspects of the project
• Participate in requirement gathering meetings and provide inputs to the developers based on the requirements
• End to end guidance and review of ITOM Implementation customization in ServiceNow
• Certifications
• ServiceNow Administration certification
• ServiceNow Implementation Specialist CertificationDiscovery Service Mapping various tracks