ServiceNow ITAM Architect/ Engineer

Conexess Group; Livonia (MI); On-site; USD 130,000 - 180,000; Full time

Job summary

Conexess Group seeks a skilled ServiceNow ITAM Architect/Engineer to architect, design, implement, and optimize IT Asset Management capabilities across a healthcare technology environment. The role focuses on HAM Pro, SAM Pro, CMDB alignment, and data governance to support asset visibility and licensing compliance.

You will collaborate with IT Operations, Cybersecurity, Procurement, Finance, and Compliance to establish enterprise ITAM standards, automate processes, and ensure accurate asset data

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field, or equivalent professional experience.
• 5+ years of experience with the ServiceNow platform, including 3+ years in IT Asset Management implementation and engineering.
• Demonstrated experience architecting, implementing, and supporting HAM and SAM capabilities (HAM Pro/SAM Pro).
• Strong ITAM lifecycle, software licensing, hardware inventory, governance, and enterprise asset management know-how.
• Advanced knowledge of ServiceNow CMDB architecture, configuration management, data modeling, asset relationships, Discovery, and data reconciliation.

Responsibilities

• Architect, design, configure, develop, and implement ServiceNow ITAM solutions (HAM Pro, SAM Pro).
• Establish end-to-end asset lifecycle processes: procurement, receiving, deployment, inventory, maintenance, transfers, licenses, reclamation, refresh, retirement.
• Design and maintain ServiceNow platform architecture, data models, workflows, and integrations using Flow Designer, JavaScript, IntegrationHub, REST/SOAP APIs.
• Align ITAM with CMDB ensuring accurate relationships, data integrity, normalization, reconciliation, governance.
• Implement integrations with ERP, procurement, financial systems, Intune, Configuration Manager, endpoint management, cybersecurity platforms.
• Leverage ServiceNow Discovery and data sources to improve asset visibility and accuracy.

Skills

ServiceNow HAM Pro

ServiceNow SAM Pro

IT Asset Management

CMDB modeling

Flow Designer

IntegrationHub

REST/SOAP APIs

JavaScript

ITIL knowledge

Education

Bachelor's degree in IT or related

Tools

ServiceNow Platform

Discovery

Configuration Management

REST API Integrations

Job description

Position Overview

The ServiceNow ITAM Architect/Engineer is responsible for architecting, designing, implementing, and optimizing the organization's ServiceNow IT Asset Management (ITAM) capabilities across a complex healthcare technology environment. This role serves as the technical subject matter expert for Hardware Asset Management (HAM), Software Asset Management (SAM), and related Configuration Management Database (CMDB) capabilities.

The individual will lead the development of scalable ITAM solutions that support the complete asset lifecycle, improve hardware and software asset visibility, strengthen software license compliance, optimize technology expenditures, and support cybersecurity and regulatory requirements.

Working collaboratively with IT Operations, Infrastructure, Cybersecurity, Clinical Engineering, Procurement, Finance, and Compliance teams, this role will establish enterprise ITAM standards, automate asset management processes, and ensure accurate and reliable asset data across hospitals, clinics, and administrative facilities.

Key Responsibilities

• Architect, design, configure, develop, and implement ServiceNow ITAM solutions, including Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro).


• Establish and optimize end-to-end hardware and software asset lifecycle management processes, including procurement, receiving, deployment, inventory, maintenance, transfers, license management, reclamation, refresh, and retirement.


• Design and maintain ServiceNow platform architecture, data models, workflows, business rules, integrations, and automation using Flow Designer, JavaScript, IntegrationHub, and REST/SOAP APIs.


• Establish and maintain alignment between ITAM and the CMDB, ensuring accurate asset-to-configuration item relationships, data integrity, normalization, reconciliation, and governance.


• Implement and optimize integrations with enterprise systems, including ERP, procurement, financial systems, Microsoft Intune, Microsoft Configuration Manager, endpoint management, discovery, and cybersecurity platforms.


• Leverage ServiceNow Discovery, Service Graph Connectors, and other data sources to improve asset visibility and inventory accuracy across the enterprise.


• Develop and manage software license entitlements, normalization, compliance, usage tracking, reconciliation, and optimization to reduce licensing risks and unnecessary expenditures.


• Establish hardware asset tracking and lifecycle processes for laptops, desktops, servers, network infrastructure, mobile devices, and other healthcare technology assets.


• Partner with Clinical Engineering and Biomedical Engineering to support visibility and lifecycle management of network-connected medical devices and clinical technology.


• Ensure ITAM processes support healthcare security, privacy, and regulatory requirements, including HIPAA, HITECH, and applicable NIST security practices.


• Establish ITAM governance, policies, procedures, standards, and operational best practices to improve asset accountability and audit readiness.


• Develop dashboards, reports, KPIs, and metrics to measure asset accuracy, lifecycle compliance, software utilization, financial optimization, and operational performance.


• Collaborate with technical and business stakeholders to gather requirements, lead solution design sessions, troubleshoot complex issues, and deliver enterprise ITAM initiatives.


• Provide technical leadership, documentation, knowledge transfer, and continuous improvement recommendations to support the long-term success of the ServiceNow platform.

Required Qualifications & Experience

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field, or equivalent professional experience.


• 5+ years of experience working with the ServiceNow platform, including 3+ years of hands-on IT Asset Management implementation and engineering experience.


• Demonstrated experience architecting, implementing, and supporting ServiceNow HAM and SAM capabilities, preferably HAM Pro and SAM Pro.


• Strong understanding of ITAM lifecycle management, software licensing, hardware inventory, asset governance, and enterprise asset management best practices.


• Advanced knowledge of ServiceNow CMDB architecture, configuration management, data modeling, asset relationships, Discovery, and data reconciliation.


• Hands-on experience with ServiceNow development and configuration, including JavaScript, Flow Designer, Business Rules, Client Scripts, Script Includes, IntegrationHub, and REST/SOAP APIs.


• Experience designing and implementing integrations between ServiceNow and enterprise systems, endpoint management tools, procurement platforms, financial systems, and cybersecurity solutions.


• Strong understanding of ITIL, IT Service Management, ITAM governance, and enterprise platform architecture.


• Ability to translate business and technical requirements into scalable solutions while balancing architecture, development, and operational support.


• Strong analytical, problem-solution, communication, documentation, and stakeholder management skills.