AI-Driven IT Asset Management Architect

ServiceNow; Texas; Remote; USD 140,000 - 180,000; Full time

Job summary

ServiceNow is seeking an IT Asset Management Solution Architect to lead the technical design and delivery of ITAM solutions for enterprise customers. You will translate governance requirements into scalable platform architecture and advise on license optimization, asset lifecycle strategy, and data governance.

You will guide discovery-to-normalization data flows, mentor consultants, and partner with delivery teams to ensure scalable, governance-aligned decisions.

Qualifications

• Experience applying AI tools to asset management workflows with discernment.
• Experience in IT asset management or related enterprise IT operations roles.
• Proven ability to architect ITAM solutions in complex environments.
• Experience with ServiceNow Discovery and CMDB integration for asset data accuracy.
• Executive presence and ability to engage stakeholders at all levels.
• Strong data governance, catalogs, ontologies or BI background.

Responsibilities

• Lead solution architecture and design for ServiceNow ITAM implementations (HAM, SAM, EAM, CCM).
• Define data models, integration patterns, and CMDB alignment for asset lifecycle tracking.
• Guide customers through discovery-to-normalization data flows and reconciliations.
• Mentor consultants on ITAM design patterns and surface project risks early.

Skills

AI tools

IT asset management

ServiceNow CMDB

Stakeholder engagement

Data governance

Team mentoring

Education

CSA certification

CIS-HAM or CIS-SAM

CTA / CMA for architect-track

Tools

ServiceNow Discovery

CMDB integration

ITAM frameworks (ISO/IEC 19770)

Job description

ServiceNow is seeking an IT Asset Management Solution Architect to lead the technical design and delivery of ITAM solutions for enterprise customers. You will translate governance requirements into scalable platform architecture and advise on license optimization, asset lifecycle strategy, and data governance.

You will guide discovery-to-normalization data flows, mentor consultants, and partner with delivery teams to ensure scalable, governance-aligned decisions.