ServiceNow ITAM SME

Zuven technologies Inc; San Diego (CA); Remote; USD 140,000 - 190,000; Full time

Job summary

Zuven technologies Inc. in San Diego, CA (Remote) seeks a ServiceNow ITAM SME to lead HAM Pro and SAM Pro implementations across enterprise environments. You will design asset lifecycle processes, integrate CMDB, Discovery, and Service Mapping, and collaborate with IT and procurement teams.

Required are 8+ years IT experience and 5+ years in ServiceNow ITAM, with strong knowledge of CMDB, Discovery, and licensing. This role offers remote-capable work in a large-scale setting.

Qualifications

• 8+ years of IT experience in enterprise environments.
• 5+ years of hands-on ServiceNow ITAM implementations.
• Hands-on with HAM Pro & SAM Pro, CMDB, Discovery.
• Experience integrating ServiceNow with SCCM, Intune, AD, SAP/Oracle/Coupa.

Responsibilities

• Lead end-to-end ServiceNow ITAM implementations (HAM Pro & SAM Pro).
• Conduct workshops and translate business requirements into scalable ServiceNow solutions.
• Design and configure asset lifecycle processes including procurement, receiving, deployment, inventory, maintenance, and disposal.
• Implement software license management, reclaim processes, compliance reporting, and optimization initiatives.
• Integrate ITAM with CMDB, Discovery, Service Mapping, Procurement, and ITSM processes.
• Define data models, asset classes, lifecycle states, and governance standards.

Skills

ServiceNow ITAM

CMDB & CSDM

Discovery & Service Mapping

Asset Lifecycle Management

Software License Management

ServiceNow Flow Designer

Integration Hub

REST/SOAP Integrations

JavaScript

ITIL v4

Reporting & Analytics

Tools

SCCM/MECM

Microsoft Intune

Active Directory

SAP

Oracle

Coupa

Azure

AWS

Job description

Job description

Job Title: ServiceNow ITAM SME (Software Asset Management & Hardware Asset Management)

Location: San Diego, CA (Remote)

Experience

• 8+ years of overall IT experience
• 5+ years of hands-on experience in ServiceNow ITAM implementations
• Strong experience in SAM Pro, HAM Pro, CMDB, Discovery, and Asset Lifecycle Management
• Experience working in enterprise-scale ServiceNow environments

Key Responsibilities

ITAM Solution Design & Implementation

• Lead end-to-end implementation of ServiceNow ITAM solutions (HAM Pro & SAM Pro).
• Conduct requirement gathering workshops and translate business requirements into scalable ServiceNow solutions.
• Design and configure asset lifecycle processes including procurement, receiving, deployment, inventory, maintenance, and disposal.
• Implement software license management, reclaim processes, compliance reporting, and optimization initiatives.

Asset & Configuration Management

• Integrate ITAM with CMDB, Discovery, Service Mapping, Procurement, and ITSM processes.
• Define data models, asset classes, lifecycle states, and governance standards.
• Ensure CMDB and Asset Repository accuracy through reconciliation and automation.
• Drive asset normalization and software entitlement management activities.

Integration & Automation

• Integrate ServiceNow with:
  • SCCM/MECM
  • Microsoft Intune
  • Active Directory
  • Procurement systems (SAP, Oracle, Coupa, etc.)
  • Cloud platforms (Azure, AWS)
• Develop automation using Flow Designer, IntegrationHub, Business Rules, and Scripted APIs.

Governance & Compliance

• Define ITAM governance framework, policies, and operational procedures.
• Monitor software compliance and license utilization.
• Support internal and external audits.
• Provide KPI and executive dashboards for asset compliance, utilization, and cost optimization.

Stakeholder Management

• Work with Procurement, Finance, Security, Infrastructure, and Operations teams.
• Act as the functional and technical SME for ITAM-related initiatives.
• Conduct workshops, training sessions, and knowledge transfer activities.

Required Skills

• ServiceNow ITAM (HAM Pro, SAM Pro)
• CMDB & CSDM
• Discovery & Service Mapping
• Asset Lifecycle Management
• Software License Management
• ServiceNow Flow Designer & Integration Hub
• REST/SOAP Integrations
• JavaScript & ServiceNow Scripting
• ITIL v4 Processes
• Reporting & Performance Analytics

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• Certified Implementation Specialist Software Asset Management (CIS-SAM)
• Certified Implementation Specialist Discovery
• Certified Implementation Specialist Service Mapping
• ITIL V4 Foundation Certification

Key Deliverables

• ITAM Strategy & Roadmap
• HAM Pro / SAM Pro Implementation
• CMDB and Asset Governance
• License Compliance Management
• Integration Design & Documentation
• Executive Dashboards & KPI Reporting
• Process Documentation and SOPs

Skills

Mandatory Skills : ServiceNow CMDB, ServiceNow Integration Hub, ServiceNow ITSM

ITAM, HAM, SAM

Background Check : No

Drug Screen : No