ServiceNow IRM Manager

Soni; New York (NY); On-site; USD 150,000 - 210,000; Full time

Job summary

Soni's client is seeking an experienced ServiceNow IRM Manager to define and execute the technology strategy that enables enterprise risk management capabilities. The role partners with Risk leadership to shape the vision, roadmap, and operational management of the ServiceNow Risk platform, including IRM, BCM, TPRM and MRM.

The leader will drive platform governance, vendor management, and continuous improvement of risk technology capabilities while coordinating with Risk, Digital & Technology,

Qualifications

• 10+ years of technology leadership experience.
• Deep expertise with ServiceNow IRM/GRC platforms.
• Proven track record defining technology strategy and execution.
• Strong executive presence and relationship management.
• Experience leading complex technology operations and large-scale transformation.
• Solid understanding of enterprise risk, compliance, governance and regulation.

Responsibilities

• Define and maintain multi-year technology vision and roadmap for enterprise risk management platforms.
• Lead governance forums, steering committees and strategic planning discussions.
• Own technology strategy and lifecycle management for ServiceNow Risk modules (IRM, BCM, TPRM, MRM).
• Collaborate with platform teams to maintain governance, standards and release practices.
• Ensure day-to-day technology operations supporting ServiceNow Risk solutions.
• Lead incident, problem and change management processes.
• Manage delivery resources and strategic partners to meet service objectives.
• Oversee upgrades, reduce technical debt and platform modernization.
• Lead a blended team of internal resources, contractors and strategic partners.

Skills

Technology leadership

ServiceNow IRM/GRC

Technology strategy

Executive presence

Large-scale transformation

Risk/compliance governance

Vendor management

Cross-functional leadership

Tools

ServiceNow

Job description

Soni's client is seeking an experienced ServiceNow IRM Manager responsible for defining and executing the technology strategy that enables our client’s enterprise risk management capabilities. This role serves as the primary technology partner to Risk leadership, shaping the future vision, roadmap, and operational management of the ServiceNow Risk platform, including Integrated Risk Management (IRM), Business Continuity Management (BCM), Third-Party Risk Management (TPRM), and related governance and compliance capabilities.

The leader will build strong partnerships across Risk, Digital & Technology, and business functions to ensure risk management solutions align with overall business objectives. The role is accountable for platform strategy, roadmap planning, technology operations, enhancements, delivery governance, vendor management, and continuous improvement of risk technology capabilities.

Key Responsibilities

• Define and maintain the multi-year technology vision and roadmap for enterprise risk management platforms.
• Shape the future of technology-enabled risk management through automation, AI, analytics, and platform innovation.
• Partner with Risk leadership to align technology investments with business priorities and regulatory requirements.
• Drive technology strategy discussions and influence enterprise architecture decisions impacting Risk platforms.
• Build strong partnerships with executive stakeholders to understand priorities, challenges, and future needs.
• Facilitate alignment across business, technology, platform, security, and vendor teams.
• Lead governance forums, steering committees, and strategic planning discussions.
• Own the technology strategy and lifecycle management for ServiceNow Risk modules: Integrated Risk Management (IRM), Business Continuity Management (BCM), Third-Party Risk Management (TPRM), and Model Risk Management (MRM), where applicable.
• Collaborate with the ServiceNow platform team to establish and maintain platform governance, standards, and release management practices.
• Accountable for day-to-day technology operations supporting ServiceNow Risk solutions.
• Lead incident, problem, and change management processes associated with risk technology platforms.
• Manage delivery teams, support resources, and strategic partners to achieve service objectives.
• Oversee upgrade planning, technical debt reduction, and platform modernization.
• Lead a blended team of internal resources, contractors, and strategic partners.

Qualifications

• 10+ years of technology leadership experience.
• Deep expertise with ServiceNow IRM/GRC platforms and core risk management processes.
• Proven track record defining technology strategy and translating high-level vision into execution.
• Strong executive presence with exceptional relationship management skills.
• Experience leading complex technology operations and large-scale transformation programs.
• Strong understanding of enterprise risk, compliance, governance, and regulatory environments.
• Demonstrated success managing cross-functional teams and strategic vendors.