ServiceNow IRM Manager

Soni; Bethlehem (Northampton County); On-site; USD 140,000 - 190,000; Full time

Job summary

Soni seeks an experienced ServiceNow IRM Manager to define and execute the technology strategy for enterprise risk management platforms, including IRM, BCM, TPRM, and MRM. You will partner with Risk leadership to align technology investments with regulatory requirements and business priorities.

You will lead governance, platform modernization, and day-to-day operations, while guiding delivery teams and vendors to achieve strategic objectives.

Qualifications

• 10+ years of technology leadership experience.
• Deep expertise with ServiceNow IRM/GRC platforms and core risk management processes.
• Proven track record defining technology strategy and translating high-level vision into execution.
• Strong executive presence with exceptional relationship management skills.

Responsibilities

• Define and maintain the multi-year technology vision and roadmap for enterprise risk management platforms.
• Shape the future of technology-enabled risk management through automation, AI, analytics, and platform innovation.
• Partner with Risk leadership to align technology investments with business priorities and regulatory requirements.
• Drive technology strategy discussions and influence enterprise architecture decisions impacting Risk platforms.
• Build strong partnerships with executive stakeholders to understand priorities, challenges, and future needs.
• Facilitate alignment across business, technology, platform, security, and vendor teams.
• Lead governance forums, steering committees, and strategic planning discussions.
• Own the technology strategy and lifecycle management for ServiceNow Risk modules: IRM, BCM, TPRM, and MRM, where applicable.
• Collaborate with the ServiceNow platform team to establish and maintain platform governance, standards, and release management practices.
• Accountable for day-to-day technology operations supporting ServiceNow Risk solutions.
• Lead incident, problem, and change management processes associated with risk technology platforms.
• Manage delivery teams, support resources, and strategic partners to achieve service objectives.
• Oversee upgrade planning, technical debt reduction, and platform modernization.
• Lead a blended team of internal resources, contractors, and strategic partners.

Skills

Technology leadership

ServiceNow IRM

GRC platforms

Stakeholder management

Vendor management

Enterprise risk

Strategic planning

Tools

ServiceNow Platform

Job description

Soni's client is seeking an experienced ServiceNow IRM Manager responsible for defining and executing the technology strategy that enables our client’s enterprise risk management capabilities. This role serves as the primary technology partner to Risk leadership, shaping the future vision, roadmap, and operational management of the ServiceNow Risk platform, including Integrated Risk Management (IRM), Business Continuity Management (BCM), Third-Party Risk Management (TPRM), and related governance and compliance capabilities.

The leader will build strong partnerships across Risk, Digital & Technology, and business functions to ensure risk management solutions align with overall business objectives. The role is accountable for platform strategy, roadmap planning, technology operations, enhancements, delivery governance, vendor management, and continuous improvement of risk technology capabilities.

Key Responsibilities

• Define and maintain the multi-year technology vision and roadmap for enterprise risk management platforms.
• Shape the future of technology-enabled risk management through automation, AI, analytics, and platform innovation.
• Partner with Risk leadership to align technology investments with business priorities and regulatory requirements.
• Drive technology strategy discussions and influence enterprise architecture decisions impacting Risk platforms.
• Build strong partnerships with executive stakeholders to understand priorities, challenges, and future needs.
• Facilitate alignment across business, technology, platform, security, and vendor teams.
• Lead governance forums, steering committees, and strategic planning discussions.
• Own the technology strategy and lifecycle management for ServiceNow Risk modules: Integrated Risk Management (IRM), Business Continuity Management (BCM), Third-Party Risk Management (TPRM), and Model Risk Management (MRM), where applicable.
• Collaborate with the ServiceNow platform team to establish and maintain platform governance, standards, and release management practices.
• Accountable for day-to-day technology operations supporting ServiceNow Risk solutions.
• Lead incident, problem, and change management processes associated with risk technology platforms.
• Manage delivery teams, support resources, and strategic partners to achieve service objectives.
• Oversee upgrade planning, technical debt reduction, and platform modernization.
• Lead a blended team of internal resources, contractors, and strategic partners.

Qualifications

• 10+ years of technology leadership experience.
• Deep expertise with ServiceNow IRM/GRC platforms and core risk management processes.
• Proven track record defining technology strategy and translating high-level vision into execution.
• Strong executive presence with exceptional relationship management skills.
• Experience leading complex technology operations and large-scale transformation programs.
• Strong understanding of enterprise risk, compliance, governance, and regulatory environments.
• Demonstrated success managing cross-functional teams and strategic vendors.