ServiceNow IRM Leader - Risk Technology & Governance

The Guardian Life Insurance Company of America; New York (NY); On-site; USD 152,000 - 250,000; Full time

Job summary

The Guardian Life Insurance Company of America is seeking a Head of Risk Technology to define and execute the technology strategy for enterprise risk management, focusing on ServiceNow Risk modules and governance. You will partner with Risk leadership to align investments with regulatory requirements and business priorities.

With 10+ years of technology leadership, you will drive platform modernization, incident management, and vendor governance while leading a blended team of internal and

Qualifications

• 10+ years of technology leadership experience.
• Deep experience with ServiceNow IRM/GRC platforms and risk management processes.
• Proven ability to define technology strategy and translate vision into execution.
• Strong executive presence with exceptional relationship management skills.
• Experience leading complex technology operations and transformation programs.
• Strong understanding of enterprise risk, compliance, governance, and regulatory environments.
• Demonstrated success managing cross-functional teams and strategic vendors.

Responsibilities

• Define and maintain the multi-year technology vision and roadmap for enterprise risk management platforms.
• Shape the future of technology-enabled risk management through automation, AI, analytics, and platform innovation.
• Partner with Risk leadership to align technology investments with business priorities and regulatory requirements.
• Drive technology strategy discussions and influence enterprise architecture decisions impacting Risk platforms.
• Build strong partnerships with executive stakeholders to understand priorities, challenges, and future needs.
• Facilitate alignment across business, technology, platform, security, and vendor teams.
• Lead governance forums, steering committees, and strategic planning discussions.
• Own the technology strategy and lifecycle management for ServiceNow Risk modules: IRM, BCM, TPRM, MRM.
• Collaborate with the ServiceNow platform team to establish and maintain platform governance, standards, and release management practices.
• Accountable for day-to-day technology operations supporting ServiceNow Risk solutions.
• Lead incident, problem, and change management processes associated with risk technology platforms.
• Manage delivery teams, support resources, and strategic partners to achieve service objectives.
• Oversee upgrade planning, technical debt reduction, and platform modernization.
• Lead a blended team of internal resources, contractors, and strategic partners.

Skills

Technology leadership

Risk technology

Executive relationship management

Vendor management

Tools

ServiceNow IRM/GRC platforms

Job description

The Guardian Life Insurance Company of America is seeking a Head of Risk Technology to define and execute the technology strategy for enterprise risk management, focusing on ServiceNow Risk modules and governance. You will partner with Risk leadership to align investments with regulatory requirements and business priorities.

With 10+ years of technology leadership, you will drive platform modernization, incident management, and vendor governance while leading a blended team of internal and