ServiceNow IRM Business Process Consultant

Women AI Labs; United States; Remote; USD 130,000 - 190,000; Full time

Job summary

Women AI Labs is seeking a senior risk, compliance, and audit advisor to lead discovery, design future operating models, and translate business needs into ServiceNow IRM requirements. You will guide stakeholders through workshops, map current processes, and define RACI models to realize value across risk programs.

This role emphasizes facilitation, governance, and measurable outcomes with responsibility for developing epics, features, user stories, acceptance criteria, and KPIs.

Qualifications

• 7+ years in risk, compliance, audit, governance, or process consulting.
• 3+ years of ServiceNow IRM or GRC experience.
• Strong understanding of controls, risk, and compliance processes.
• Strong workshop facilitation skills.
• Strong requirements and process-modeling experience.
• Excellent written and verbal communication.

Responsibilities

• Lead IRM discovery and stakeholder workshops
• Assess current-state risk, compliance, control, and audit processes
• Design future-state operating models
• Facilitate process‑mapping and requirements sessions
• Translate business outcomes into ServiceNow requirements
• Develop epics, features, user stories, and acceptance criteria
• Define personas, roles, responsibilities, and RACI models
• Support Policy and Compliance Management
• Support Risk Management
• Support Audit Management
• Define control‑testing, evidence, issue, and remediation processes
• Establish business KPIs and value measures
• Facilitate MVP prioritization
• Support UAT planning and business readiness
• Develop training and adoption recommendations
• Partner with Solution Architects to maintain alignment between business process and technical design
• Present recommendations to senior stakeholders

Skills

Risk management

Compliance

Audit

Governance

Process consulting

Workshop facilitation

Requirements gathering

Process modeling

Communication

Tools

ServiceNow IRM

Job description

Lead discovery, process transformation, requirements definition, operating-model design, and value realization for Integrated Risk Management programs. Ensure that ServiceNow improves the organization's approach to risk, compliance, controls, and audit rather than simply replicating legacy processes.

What you'll do

• Lead IRM discovery and stakeholder workshops
• Assess current-state risk, compliance, control, and audit processes
• Design future-state operating models
• Facilitate process‑mapping and requirements sessions
• Identify manual work, duplication, control gaps, and inefficiencies
• Translate business outcomes into ServiceNow requirements
• Develop epics, features, user stories, and acceptance criteria
• Define personas, roles, responsibilities, and RACI models
• Support Policy and Compliance Management
• Support Risk Management
• Support Audit Management
• Define control‑testing, evidence, issue, and remediation processes
• Establish business KPIs and value measures
• Facilitate MVP prioritization
• Support UAT planning and business readiness
• Develop training and adoption recommendations
• Partner with Solution Architects to maintain alignment between business process and technical design
• Present recommendations to senior stakeholders

Required qualifications

• 7+ years in risk, compliance, audit, governance, or process consulting
• 3+ years of ServiceNow IRM or GRC experience
• Strong understanding of controls, risk, and compliance processes
• Strong workshop facilitation skills
• Strong requirements and process‑modeling experience
• Excellent written and verbal communication

Preferred experience

• NIST
• ISO 27001
• SOX
• SOC
• COBIT
• COSO
• PCI DSS
• HIPAA
• GDPR
• FFIEC
• Third‑party risk frameworks

Preferred certifications

• ServiceNow CSA
• CIS Risk and Compliance
• CISA
• CRISC
• CISSP
• CGEIT
• ITIL