SERVICENOW Infrastructure Solutions Architect 5 (167479)

CCI- Computer Consultants International, Inc.; Lansing (MI); Hybrid; USD 140,000 - 170,000; Full time

Job summary

CCI- Computer Consultants International, Inc. seeks an experienced ServiceNow Platform Solutions Architect to guide governance, design, and strategic direction for the ServiceNow platform and its foundational services for the DTMB OCTO initiative.

You will lead technical solution design, oversee platform governance, support upgrades, and ensure security and compliance while collaborating with stakeholders and development teams. Hybrid onsite in Lansing, MI with local candidates preferred.

Qualifications

• 5+ years of ServiceNow platform experience.
• 5+ years of experience architecting and implementing enterprise ServiceNow solutions.
• Experience with ITSM, ITOM, ITAM, CMDB, CSDM, integrations, APIs, and workflow automation.
• CSA certification required; must provide a copy.
• Bachelor’s degree in Information Technology, Computer Science, or related field.

Responsibilities

• Architect ServiceNow platform solutions aligned with DTMB strategic goals.
• Lead technical solution design, platform governance, and best practices.
• Design and support integrations with enterprise applications and services.
• Provide technical support to developers, system administrators, and project teams.
• Support platform upgrades, performance optimization, and roadmap planning.
• Ensure solutions meet security, compliance, and operational requirements.
• Collaborate with stakeholders to translate business needs into technical solutions.

Skills

Communication

Leadership

Problem solving

Architecting solutions

Education

Bachelor's degree in IT/CS

Tools

ServiceNow platform

Job description

*Local candidates vs non-local: Local candidates (strongly preferred) or non-local (must be willing to relocate at their own expense from acceptance with no delays & follow the hybrid schedule)

**Interview process: IN-PERSON interviews. Candidates MUST be available for an in-person interview.

****There are several certifications listed under the required and preferred qualifications for this position. If a candidate possesses any of these certifications, please send copies of the certificates.

MANDATORY REQUIREMENTS:

• 5+ years of ServiceNow platform experience.
• 5+ years of experience architecting and implementing enterprise ServiceNow solutions
• Must have experience with ServiceNow ITSM, ITOM, ITAM, CMDB, CSDM, integrations, APIs, and workflow automation
• Excellent communication, leadership, and problem-solving skills
• ServiceNow Certified Systems Architect (CSA) certification. A copy of the certificate is required, please send a copy.
• EDUCATION: Bachelor’s degree in Information Technology, Computer Science, or related field

PREFERRED SKILLS & QUALIFICATIONS:

• ServiceNow Certified Technical Architect (CTA) or equivalent certifications
• ServiceNow Certified Application Developer (CAD) certification
• ServiceNow Implementation Specialist certifications – CMDB, ITSM, ITOM, ITAM
• ITIL Foundations V3 or higher certification

We are seeking an experienced ServiceNow Platform Solutions Architect to support the design, governance, and strategic direction of our ServiceNow platform and its foundational services. This role is part of the ServiceNow platform team that supports ServiceNow CMDB and ServiceNow Foundational services for delivery of IT solutions for the DTMB Office of Chief Technology Officer (OCTO).

Key Responsibilities

• Architect ServiceNow platform solutions aligned with DTMB strategic goals.
• Lead technical solution design, platform governance, and best practices.
• Design and support integrations with enterprise applications and services.
• Provide technical support to developers, system administrators, and project teams.
• Support platform upgrades, performance optimization, and roadmap planning.
• Ensure solutions meet security, compliance, and operational requirements.
• Collaborate with stakeholders to translate business needs into technical solutions.

Assignment duration: 1 year

Position location: Lansing, MI (HYBRID: Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week. Specific onsite days will be determined with the manager once a candidate is selected)

* Local candidates vs non-local: Local candidates (strongly preferred) or non-local (must be willing to relocate at their own expense from acceptance with no delays & follow the hybrid schedule)

Interview process: IN-PERSON interviews. Candidates MUST be available for an in-person interview.