Senior ServiceNow Architect

MasterApp Labs; Lansing (MI); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Vision insurance

Job summary

MasterApp Labs LLC is seeking a Senior ServiceNow Architect to lead the design and governance of enterprise ServiceNow solutions in Lansing, MI. The role blends hands-on architecture with collaboration across teams to deliver secure, scalable platforms.

You will oversee integrations, upgrades, performance optimization, and roadmap planning while guiding developers and system administrators in a hybrid environment starting day one, two days on-site per week.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 5+ years of ServiceNow platform experience.
• 5+ years architecting and implementing enterprise ServiceNow solutions.
• Experience with ServiceNow ITSM, ITOM, ITAM, CMDB, CSDM, integrations, APIs, and workflow automation.
• ServiceNow Certified Systems Architect (CSA) certification.

Responsibilities

• Architect ServiceNow platform solutions aligned with DTMB strategic goals.
• Lead technical solution design, platform governance, and best practices.
• Design and support integrations with enterprise applications and services.
• Provide technical support to developers, system administrators, and project teams.
• Support platform upgrades, performance optimization, and roadmap planning.
• Ensure solutions meet security, compliance, and operational requirements.
• Collaborate with stakeholders to translate business needs into technical solutions.

Skills

Communication

Leadership

Problem-solving

Architectural design

Team collaboration

Education

Bachelor's degree in IT/CS

Tools

ServiceNow ITSM

ServiceNow ITOM

ServiceNow ITAM

CMDB

CSDM

APIs & Integrations

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Job Title: Senior ServiceNow Architect

Location: Lansing, MI, (Hybrid)-Onsite from day 1, two days a week

Position Type: Contract

Interview Mode: In-person

Additional Requirements

There are several certifications listed under the required and preferred qualifications for this position. If a candidate possesses any of these certifications, it is required that you upload each of the certifications as part of the submission.

Key Responsibilities

• Architect ServiceNow platform solutions aligned with DTMB strategic goals.
• Lead technical solution design, platform governance, and best practices.
• Design and support integrations with enterprise applications and services.
• Provide technical support to developers, system administrators, and project teams.
• Support platform upgrades, performance optimization, and roadmap planning.
• Ensure solutions meet security, compliance, and operational requirements.
• Collaborate with stakeholders to translate business needs into technical solutions.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field
• 5+ years of ServiceNow platform experience.
• 5+ years of experience architecting and implementing enterprise ServiceNow solutions.
• Must have experience with ServiceNow ITSM, ITOM, ITAM, CMDB, CSDM, integrations, APIs, and workflow automation.
• Excellent communication, leadership, and problem-solving skills.
• ServiceNow Certified Systems Architect (CSA) certification

Preferred Qualifications

• ServiceNow Certified Technical Architect (CTA) or equivalent certifications.
• ServiceNow Certified Application Developer (CAD) certification
• ServiceNow Implementation Specialist certifications - CMDB, ITSM, ITOM, ITAM
• ITIL Foundations V3 or higher certification

Flexible work from home options available.