ServiceNow Implementation Specialist

AHU Technologies Inc; Washington (District of Columbia); On-site; USD 110,000 - 140,000; Full time

Job summary

AHU Technologies Inc. is seeking a Senior ServiceNow Application Developer to support the district’s ServiceNow platform within the Office of Data & Technology. The role focuses on configuring, maintaining, and enhancing enterprise workflows across ITSM, HRSD, S2P, and other modules.

The candidate will partner with non-technical stakeholders, ensure scalable, secure solutions, and drive continuous improvement in service delivery across central office and school-based teams.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Five+ years of hands-on ServiceNow administration.
• Ownership or co-ownership of a ServiceNow instance.
• Proficiency in JavaScript for ServiceNow scripting.
• Experience integrating ServiceNow with external systems via REST/SOAP APIs.
• ITIL Foundation certification or equivalent ITSM knowledge.

Responsibilities

• Serve as primary administrator for the Client ServiceNow instance.
• Configure and maintain ServiceNow apps, including forms, lists, workflows, notifications, and reporting.
• Support development across ITSM, HRSD, S2P, and other modules.
• Design and maintain Service Catalog items and end-to-end workflows.
• Gather requirements from stakeholders and translate into technical solutions.
• Coordinate with Client for development, changes and support.
• Ensure configurations follow best practices and upgrade readiness.
• Troubleshoot issues and support continuous improvement of processes.
• Develop technical documentation including configuration details.
• Collaborate with internal IT teams, vendors, and ServiceNow partners.

Skills

ServiceNow administration

JavaScript for ServiceNow

REST/SOAP API integration

ITIL Foundation

Workflow Design/Flow Designer

Forms & dictionary config

ACLs and Roles

Upgrade readiness

ITSM/HRSD/S2P modules

Public sector / education experience

Education

Bachelor’s degree in IT/CS or related field

ITIL Foundation certification

Job description

Job Description

Short Description

Client is seeking a full‑time ServiceNow Application Developer to support the development, administration, and ongoing enhancement of the district’s ServiceNow platform within the Office of Data & Technology.

Complete Description

Employment Type: 1099/ W2

Client is seeking a full‑time ServiceNow Senior Application Developer to support the development, administration, and ongoing enhancement of the district’s ServiceNow platform within the Office of Data & Technology.

This role will play a critical hands‑on role in configuring, maintaining, and evolving ServiceNow to support district‑wide business processes across multiple modules, including—but not limited to— Source‑to‑Pay (S2P), Human Resources Service Delivery (HRSD), IT Service Management (ITSM), IT Asset Management (ITAM), and other modules. The ideal candidate brings strong platform fundamentals, experience supporting enterprise workflows, and the ability to partner effectively with non‑technical stakeholders across a large public‑sector organization. The ServiceNow Application Developer will ensure solutions are scalable, user‑centered, secure, and aligned to Client operational priorities, while supporting continuous improvement of service delivery across central office and school‑based teams.

Essential Responsibilities

The ServiceNow Application Developer will:

• Serve as a primary administrator for the Client ServiceNow instance, supporting day‑to‑day service operations and maintenance.
• Configure and maintain ServiceNow applications, including forms, lists, workflows/flows, notifications and reporting.
• Support development and enhancement activities across multiple ServiceNow modules, including ITSM, HRSD, S2P, and other modules available.
• Design and maintain Service Catalog items and end‑to‑end workflows using Flow Designer, approvals, task routing, and notifications.
• Collaborate with business stakeholders to gather requirements, translate business needs into technical solutions, and recommend platform‑aligned approaches.
• Coordinate with Client for development, changes and support.
• Ensure configurations follow ServiceNow best practices, prioritizing configuration over customization and maintaining upgrade readiness.
• Troubleshoot platform issues, resolve defects, and support continuous improvement through analysis and refinement of existing processes.
• Develop and maintain technical documentation, including configuration details, process flows, and user guidance.
• Partner closely with internal IT teams, vendors, and ServiceNow partners as appropriate.

Minimum Qualifications

• Bachelor’s degree in information technology, Computer Science, a related field, or equivalent professional experience.
• Five or more years of hands‑on ServiceNow administration experience, including
• Ownership or co‑ownership of a ServiceNow instance.
• Strong foundational knowledge of the ServiceNow platform, including:
• Forms, lists, tables, and dictionary configuration Business Rules, Client Scripts, UI Policies
• Roles and Access Control Lists (ACLs)
• Update sets and platform administration
• Proficiency in JavaScript for ServiceNow scripting (business rules, client scripts, UI policies)
• Demonstrated experience integrating ServiceNow with external systems via REST/SOAP APIs
• ITIL Foundation certification or equivalent ITSM process knowledge

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD) preferred
• Experience with one or more ServiceNow application areas such as ITSM, HRSD, S2P, CSM, or SecOps.
• Experience building or supporting system integrations using REST APIs, Integration Hub, and data imports.
• Experience working in a public sector, K–12, education, or other highly regulated environment

Skills Matrix

• Bachelor’s degree in information technology, Computer Science, a related field, or equivalent professional experience.
• Hands‑on ServiceNow administration experience, including ownership or co‑ownership of a ServiceNow instance.
• Strong foundational knowledge of the ServiceNow platform, including: Forms, lists, tables, and dictionary configuration Business Rules, Client Scripts.
• Experience integrating ServiceNow with external systems via REST/SOAP APIs
• ITIL Foundation certification or equivalent ITSM process knowledge
• Proficiency in JavaScript for ServiceNow scripting (business rules, client scripts, UI policies)
• Knowledge on UI Policies, and UI Actions Roles and Access Control Lists (ACLs) Update sets and platform administration
• ServiceNow Certified Application Developer (CAD) preferred
• Experience with one or more ServiceNow application areas such as ITSM, HRSD, S2P, CSM, or SecOps
• Experience building or supporting system integrations using REST APIs, Integration Hub, and data imports.
• Experience working in a public sector, K–12, education, or other highly regulated environment