Senior ServiceNow Engineer

AHU Technologies Inc.; Washington (District of Columbia); Presencial; USD 110 000 - 160 000; Tempo integral

Resumo da oferta

AHU Technologies Inc. in Washington, DC seeks a Senior ServiceNow Application Developer to support development, administration, and ongoing enhancement of the district’s ServiceNow platform within the Office of Data & Technology.

This hands-on role configures, maintains, and evolves ServiceNow across ITSM, HRSD, S2P, ITAM and other modules, partnering with non-technical stakeholders to deliver scalable, secure solutions aligned with district priorities.

Qualificações

• Five or more years of hands-on ServiceNow administration experience.
• Ownership or co-ownership of a ServiceNow instance.
• Strong knowledge of Forms, lists, tables, dictionary configuration, and scripting.
• Experience integrating ServiceNow with external systems via REST/SOAP APIs.
• ITIL Foundation certification or equivalent ITSM knowledge.

Responsabilidades

• Serve as primary administrator for the ServiceNow instance and day-to-day operations.
• Configure and maintain ServiceNow applications, forms, lists, workflows, and reporting.
• Support multi-module development including ITSM, HRSD, S2P, and ITAM.
• Design and maintain Service Catalog items and end-to-end workflows.
• Collaborate with stakeholders to translate requirements into technical solutions.

Conhecimentos

ServiceNow administration

JavaScript

REST/SOAP API integration

ITIL Foundations

Workflow design

Formação académica

Bachelor's degree in IT/CS or related field

ITIL Foundation certification

Ferramentas

Flow Designer

Service Catalog

Integration Hub

Scripting in ServiceNow

Descrição da oferta de emprego

Job Description

Employment type: 1099/W2/C2C

Short Description

Client is seeking a full-time ServiceNow Senior Application Developer to support the development, administration, and ongoing enhancement of the district’s ServiceNow platform within the Office of Data & Technology.

Complete Description

Client is seeking a full-time ServiceNow Senior Application Developer to support the development, administration, and ongoing enhancement of the district’s ServiceNow platform within the Office of Data & Technology.

This role will play a critical hands-on role in configuring, maintaining, and evolving ServiceNow to support district-wide business processes across multiple modules, including—but not limited to Source-to-Pay (S2P), Human Resources Service Delivery (HRSD), IT Service Management (ITSM), IT Asset Management (ITAM), and other modules. The ideal candidate brings strong platform fundamentals, experience supporting enterprise workflows, and the ability to partner effectively with non-technical stakeholders across a large public-sector organization. The ServiceNow Application Developer will ensure solutions are scalable, user-centered, secure, and aligned to Client operational priorities, while supporting continuous improvement of service delivery across central office and school-based teams.

Essential Responsibilities

• Serve as a primary administrator for the Client ServiceNow instance, supporting day-to-day service operations and maintenance.
• Configure and maintain ServiceNow applications, including forms, lists, workflows/flows, notifications and reporting.
• Support development and enhancement activities across multiple ServiceNow modules, including ITSM, HRSD, S2P, and other modules available.
• Design and maintain Service Catalog items and end-to-end workflows using Flow Designer, approvals, task routing, and notifications.
• Collaborate with business stakeholders to gather requirements, translate business needs into technical solutions, and recommend platform-aligned approaches.
• Coordinate with Office of Chief Technology officer (OCTO)for development, changes and support.
• Ensure configurations follow ServiceNow best practices, prioritizing configuration over customization and maintaining upgrade readiness.
• Troubleshoot platform issues, resolve defects, and support continuous improvement through analysis and refinement of existing processes.
• Develop and maintain technical documentation, including configuration details, process flows, and user guidance.
• Partner closely with internal IT teams, vendors, and ServiceNow partners as appropriate.

Minimum Qualifications

• Bachelor’s degree in information technology, Computer Science, a related field, or equivalent professional experience.
• Five or more years of hands-on ServiceNow administration experience, including
• Ownership or co-ownership of a ServiceNow instance.
• Strong foundational knowledge of the ServiceNow platform, including:
• Forms, lists, tables, and dictionary configuration
• Business Rules, Client Scripts, UI Policies, and UI Actions
• Roles and Access Control Lists (ACLs)
• Update sets and platform administration
• Proficiency in JavaScript for ServiceNow scripting (business rules, client scripts, UI policies)
• Demonstrated experience integrating ServiceNow with external systems via REST/SOAP APIs
• ITIL Foundation certification or equivalent ITSM process knowledge
  

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD) preferred
• Experience with one or more ServiceNow application areas such as ITSM, HRSD, S2P, CSM, or SecOps.
• Experience building or supporting system integrations using REST APIs, Integration Hub, and data imports.
• Experience working in a public sector, K-12, education, or other highly regulated environment.

Skills

Bachelor’s degree in information technology, Computer Science, a related field, or equivalent professional experience. Required 15 Years

Hands-on ServiceNow administration experience, including ownership or co-ownership of a ServiceNow instance. Required 10 Years

Strong foundational knowledge of the ServiceNow platform, including: Forms, lists, tables, and dictionary configuration Business Rules, Client Scripts. Required 8 Years

Experience integrating ServiceNow with external systems via REST/SOAP APIs. Required 8 Years

ITIL Foundation certification or equivalent ITSM process knowledge. Required

Proficiency in JavaScript for ServiceNow scripting (business rules, client scripts, UI policies). Required 10 Years

Knowledge on UI Policies, and UI Actions Roles and Access Control Lists (ACLs) Update sets and platform administration. Required 8 Years

ServiceNow Certified Application Developer (CAD) preferred. Highly desired

Experience with one or more ServiceNow application areas such as ITSM, HRSD, S2P, CSM, or SecOps. Required 8 Years

Experience building or supporting system integrations using REST APIs, Integration Hub, and data imports. Required 8 Years

Experience working in a public sector, K-12, education, or other highly regulated environment. Required 8 Years