ServiceNow Implementation Specialist

RADcube; Indianapolis (IN); On-site; USD 110,000 - 160,000; Full time

Job summary

RADcube is seeking a ServiceNow Implementation Specialist to configure, customize, and deploy the ServiceNow platform. You will translate business needs into technical solutions, oversee module setup (ITSM, ITOM, HRSD as relevant), and coordinate with clients.

The role emphasizes strong JavaScript, workflow design, and cloud architecture knowledge, plus proven ability to work with government contracts and deliver reliable, user-friendly workflows.

Qualifications

• 5+ years with the ServiceNow platform.
• CSA and CIS certifications.
• Experience with government/federal agencies.
• Strong client-facing communication and problem-solving.

Responsibilities

• Requirements Gathering: Talk with business groups to identify needs.
• Platform Configuration: Build and set up core modules like ITSM, ITOM, or HRSD.
• System Integration: Connect ServiceNow with other tools using Integration Hub.
• Testing and Deployment: Run tests to ensure workflows work before launch.

Skills

JavaScript

Workflows

Cloud architecture

Client-facing communication

Job description

ServiceNow Implementation Specialist

Role Overview

A ServiceNow Implementation Specialist configures, customizes, and deploys the ServiceNow platform, requiring core competencies in system administration, module configuration, and client communication. This role bridges business needs and technical delivery.

Key Responsibilities

• Requirements Gathering: Talk with business groups to find out what they need.
• Platform Configuration: Build and set up core modules like ITSM, ITOM, or HRSD.
• System Integration: Connect ServiceNow with other software tools using Integration Hub.
• Testing and Deployment: Run tests to make sure workflows run smoothly before launch.

Requirements

• Experience: 5+ years working with the ServiceNow platform, with prior experience at government or federal agencies/contractors
• Certifications: ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) credentials.
• Technical Skills: Knowledge of JavaScript, workflows, and cloud architecture.
• Soft Skills: Strong problem-solving and client-facing communication abilities.