ServiceNow Developer

Jobtailor; Billings (MT); On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor in Billings, MT seeks an experienced ServiceNow Developer/Engineer to design, implement, and maintain scalable ServiceNow solutions across ITSM, catalog, CMDB, and related modules. You will build workflows, integrat ions, and AI-enabled automations, collaborating with stakeholders and IT teams to meet mission-critical needs.

The role requires strong JavaScript skills, familiarity with Flow Designer and IntegrationHub, and experience with secure development practices in federal or

Qualifications

• Bachelor's degree in CS/IT/Engineering or related field.
• Experience developing and supporting ServiceNow apps.
• Proficiency with JavaScript, business rules, client scripts, UI policies, Flow Designer, IntegrationHub, REST/SOAP.
• Understanding of ServiceNow architecture, lifecycle, and secure development practices.
• Experience with ITSM, Service Catalog, CMDB, Asset/Knowledge management.
• Hands-on with Now Assist including AI features and responsible AI controls.
• Strong analytical and problem-solving skills.
• Excellent communication and cross-functional collaboration.
• Ability to work independently in a fast-paced environment.
• Experience in federal or regulated environments preferred.
• Must present acceptable identification for site access.

Responsibilities

• Design, configure, enhance, and maintain ServiceNow applications and platform capabilities.
• Senior technical resource for scalable, secure ServiceNow solutions.
• Gather requirements from stakeholders and translate them into solutions.
• Develop components: workflows, forms, business rules, client scripts, UI policies.
• Lead ITSM, request management, knowledge, CMDB, and other modules.
• Maintain performance and reliability of existing applications.
• Troubleshoot issues related to functionality, performance, data quality.
• Follow governance, change management, and documentation standards.
• Develop integrations with third-party systems using REST/SOAP, IntegrationHub, MID Server, OAuth/JWT.
• Perform testing and assist in deployments.
• Create and maintain technical docs and user guidance.
• Provide SME support for incidents, service requests, problems, enhancements.
• Participate in meetings with government/contractor personnel for status and demos.
• Support full platform administration including ACLs, upgrades, performance tuning, AI governance, sustainment.

Skills

ServiceNow development

JavaScript

Workflow automation

Integrations

ITSM knowledge

Communication skills

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field

Tools

Flow Designer

IntegrationHub

REST/SOAP integrations

MID Server

OAuth/JWT authentication

Now Assist AI features

Job description

Responsibilities

• Responsible for the design, development, configuration, enhancement, and maintenance of ServiceNow applications and platform capabilities that support mission-critical business and IT service management functions.
• Serves as a senior technical resource for implementing scalable, secure, and efficient ServiceNow solutions, including workflow automation, integrations, custom applications, catalog items, and platform improvements.
• Collaborate with business stakeholders, program leadership, and technical teams to gather requirements and translate them into effective ServiceNow solutions.
• Design, develop, configure, test, and maintain ServiceNow applications, modules, workflows, forms, business rules, client scripts, UI policies, integrations, and related platform components.
• Lead the development and enhancement of ServiceNow capabilities across areas such as ITSM, request management, knowledge management, asset management, CMDB, and other supported modules.
• Maintain and optimize existing ServiceNow applications to ensure continued functionality, reliability, performance, and alignment with operational needs.
• Troubleshoot and resolve issues related to ServiceNow application functionality, workflows, integrations, system performance, and data quality.
• Support platform governance by following established development standards, change management procedures, documentation requirements, and configuration management practices.
• Develop, enhance, and maintain integrations between ServiceNow and third-party enterprise systems using REST/SOAP, IntegrationHub spokes, MID Server, OAuth/JWT authentication, and other secure integration patterns.
• Perform unit testing, support system integration testing, assist with user acceptance testing, and validate deployments prior to production release.
• Create and maintain technical documentation, system design artifacts, knowledge articles, and user guidance related to developed solutions.
• Provide technical support and subject matter expertise for ServiceNow-related incidents, service requests, problems, and enhancement efforts.
• Participate in meetings with government and contractor personnel to provide status updates, technical recommendations, and solution demonstrations.
• Support full platform administration including ACL configuration, role/access management, instance cloning, upgrades, performance tuning, AI governance controls, and operational sustainment activities to ensure continuity of service.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Proven experience developing, configuring, and supporting applications within the ServiceNow platform.
• Demonstrated experience with ServiceNow scripting and development technologies, including JavaScript, business rules, client scripts, UI policies, Flow Designer, IntegrationHub, and REST/SOAP integrations.
• Strong understanding of ServiceNow platform architecture, application lifecycle management, and secure development practices.
• Experience with ServiceNow modules such as ITSM, Service Catalog, CMDB, Asset Management, Knowledge Management, or related platform capabilities.
• Hands‑on experience with ServiceNow Now Assist, including configuration of generative AI features, responsible AI controls, and AI‑driven agents and automations.
• Strong analytical and problem‑solving skills with careful attention to detail.
• Excellent communication skills and the ability to collaborate effectively with cross‑functional teams, stakeholders, and end users.
• Ability to work independently and efficiently in a fast‑paced, mission‑oriented environment.
• Experience supporting federal environments or regulated enterprise environments is preferred.
• Must be able to present acceptable identification for customer badging and site access, such as a REAL ID compliant driver license, U.S. Passport, or other approved document from the GSA Required Identification List.