ServiceNow Implementation Lead - Hybrid & Growth

IBM

Boston (MA)

Hybrid

USD 64,000 - 95,000

Full time

7 days ago

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Benefits offered by this job

Flexible working

Sabbatical programs

Paternity leave

Maternity leave

Maternity returners scheme

Private medical

Dental & optical cover

Employee Assistance Program

Life assurance

Group pension plan

Job summary

IBM Consulting UK FutureNow is seeking a ServiceNow Technical Consultant to design, configure, and optimize ServiceNow workflows and integrations for clients across industries. You will lead implementations from configuration through testing and deployment, while supporting post-go-live enhancements and upgrades.

The role emphasizes solution design, platform optimization, and delivering measurable business value through out-of-the-box capabilities and strong collaboration with business and

Qualifications

Experience designing and configuring ServiceNow workflows, dashboards and reports.
Proven ability to lead implementations from configuration through testing and deployment.
Experience integrating ServiceNow with other systems and tools.
Ability to optimize workflows and drive client satisfaction.
Experience with post-go-live enhancements and upgrades.

Responsibilities

Solution Design: designing and configuring workflows, dashboards, reports, and integrations using out-of-the-box capabilities to meet client needs.
Implementation Leadership: leading implementations from configuration through testing and deployment, ensuring successful project delivery.
Post-Go-Live Support: supporting post-go-live enhancements and upgrades of medium to high complexity, ensuring ongoing client satisfaction.
Process Improvement: helping organizations maximize the value of their ServiceNow investment through best-practice process improvement and platform configuration.

Skills

ServiceNow Configuration

Implementation Delivery

Technical Integration

Solution Optimization

Platform Enhancement

Education

Bachelor's Degree

Job description

The role emphasizes solution design, platform optimization, and delivering measurable business value through out-of-the-box capabilities and strong collaboration with business and

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