ServiceNow ITOM Transformation Lead - Hybrid

EY; Louisville (KY); Hybrid; USD 142,600 - 261,500; Full time

Benefits offered by this job

Comprehensive compensation and benefits package

Medical, dental, pension, and 401(k) plans

Flexible vacation policy

Job summary

EY is seeking a ServiceNow Consulting Manager to lead transformation teams in Louisville, Kentucky. You will manage end-to-end solutions, engage clients, and mentor a multi-disciplinary team, ensuring high-quality project outcomes.

The ideal candidate will hold a degree in Computer Science and have 4–6 years of ServiceNow experience. The role offers a competitive salary, comprehensive benefits, and a hybrid work model.

Qualifications

• 4–6 years of relevant ServiceNow ITOM/CMDB project experience.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• 5+ years of Big‑4 or equivalent consulting experience.

Responsibilities

• Lead ServiceNow Transformation teams for end-to-end project delivery.
• Identify user/customer requirements and develop user interfaces.
• Mentor a multi-disciplinary team of 5–10+ resources.

Skills

Business acumen

Decision-making

Conflict resolution

Executive communication

Adaptability

Problem-solving

Teamwork

Relationship building

Dependability

Organization

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

AI technologies

Job description

EY is seeking a ServiceNow Consulting Manager to lead transformation teams in Louisville, Kentucky. You will manage end-to-end solutions, engage clients, and mentor a multi-disciplinary team, ensuring high-quality project outcomes.

The ideal candidate will hold a degree in Computer Science and have 4–6 years of ServiceNow experience. The role offers a competitive salary, comprehensive benefits, and a hybrid work model.