ServiceNow HRSD Platform Engineer II | Hybrid

Mass General Brigham; Somerville (MA); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Mass General Brigham is seeking a Systems Engineer focused on HRSD within ServiceNow, collaborating with the ITSM team to merge and optimize multiple ServiceNow instances. The role offers a pivotal opportunity to influence platform strategy, support large-scale transformation, and broaden skills across ServiceNow components.

The position emphasizes implementing, maintaining, and integrating platforms with a strong eye on security, performance, and cross-functional collaboration.

Qualifications

• Bachelor's Degree Computer Science or related field of study required
• Equivalent experience may be accepted in lieu of a degree
• Experience: 3+ years of experience as a systems engineer or related position required

Responsibilities

• Implement, maintain, and support technical platforms comprising software, networks, hardware, and databases.
• Manage day-to-day operations of enterprise platforms, including applications, servers, storage, and networked services.
• Monitor and optimize platform performance, availability, and capacity.
• Troubleshoot and resolve complex platform issues across multiple environments.
• Develop and maintain automation scripts and tools to improve operational efficiency.
• Contribute to the design and implementation of new platforms and services.
• Participate in platform upgrades, migrations, and patch management.
• Support security hardening and vulnerability remediation efforts.
• Collaborate with cross-functional teams to support business and technical projects.

Skills

Enterprise systems

Networking concepts

Databases

Scripting & automation

Cloud platforms

Hybrid environments

Troubleshooting

Monitoring tools

Security concepts

Collaboration & communication

Education

Bachelor's Degree in Computer Science or related field

Equivalent experience accepted

Tools

AWS

Azure

Google Cloud

Job description

Mass General Brigham is seeking a Systems Engineer focused on HRSD within ServiceNow, collaborating with the ITSM team to merge and optimize multiple ServiceNow instances. The role offers a pivotal opportunity to influence platform strategy, support large-scale transformation, and broaden skills across ServiceNow components.

The position emphasizes implementing, maintaining, and integrating platforms with a strong eye on security, performance, and cross-functional collaboration.