Senior ServiceNow HRSD Manager – Lead HR Service Delivery

Deloitte France; Seattle (WA); On-site; USD 141,000 - 278,000; Full time

Job summary

Deloitte seeks a Manager to lead ServiceNow HRSD design and implementation in Seattle, applying Deloitte's agile deployment approach. You will collaborate with functional and technical teams to gather requirements and plan solutions end-to-end.

You will develop deployment plans, create user journeys for Employee Service Portal, Knowledge Management, and Case Management, and oversee delivery activities from workshops to go-live, while coordinating cross-functional workstreams in a fast-paced

Qualifications

• Bachelor's degree or equivalent experience
• 6+ years of experience implementing or optimizing ServiceNow HRSD solutions
• 3+ years of experience in delivery and implementation of at least one ServiceNow HRSD core module
• Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve
• Limited sponsorship may be available
• Project management experience
• Big 4 consulting experience
• Experience designing and/or implementing an HR shared service center (supported SSC design/launch for 1,000+ employees and/or multiple regions; defining service catalog, tiering (L0-L3), and SLAs/XLAs)
• Experience developing implementation plans in ServiceNow (created detailed plans/work breakdowns for 2+ ServiceNow releases covering design/build/test/cutover/hypercare; including UAT and integration milestones)
• Experience with a full HRSD suite implementation (delivered 1+ end-to-end HR Service Delivery (HRSD) implementation including Case & Knowledge Management, Employee Center/Portal, HR Catalog/Workflows, and go-live stabilization)

Responsibilities

• Leading the design and implementation of ServiceNow HRSD solutions using Deloitte's agile deployment methodology
• Collaborating with functional and technical teams to facilitate requirements gathering, sprint design sessions, and solution planning for ServiceNow HRSD applications
• Developing implementation plans for HRSD deployments, including milestones, scope, budget, and high-level solution architecture
• Creating user journeys and user stories to support the design and configuration of Employee Service Portal, Knowledge Management, and Case Management capabilities
• Overseeing solution delivery activities, including workshops, testing, defect resolution, and deployment support.
• Managing project workstreams by coordinating with cross-functional stakeholders, tracking progress against timelines, and identifying and mitigating delivery risks early

Skills

Project management

Stakeholder management

Mentoring

Leadership

Communication

Travel readiness

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

Job description

Deloitte seeks a Manager to lead ServiceNow HRSD design and implementation in Seattle, applying Deloitte's agile deployment approach. You will collaborate with functional and technical teams to gather requirements and plan solutions end-to-end.

You will develop deployment plans, create user journeys for Employee Service Portal, Knowledge Management, and Case Management, and oversee delivery activities from workshops to go-live, while coordinating cross-functional workstreams in a fast-paced