ServiceNow HRSD Engineer - Hybrid ITSM Expert

Mass General Brigham Incorporated; Somerville (MA); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Mass General Brigham Incorporated in Somerville, MA is seeking a Systems Engineer focused on ServiceNow HRSD to join ITSM efforts and help merge instances. The role will implement, maintain, and support platform infrastructure while driving automation and reliability across services.

You will monitor performance, tackle complex issues, participate in upgrades, and collaborate with cross-functional teams to enable secure, scalable operations in a hybrid environment.

Qualifications

• Bachelor's degree in Computer Science or related field required.
• Equivalent experience may be accepted in lieu of degree.
• 3+ years of experience as a systems engineer or related position required.
• ServiceNow CSA and CIS-HR certifications preferred.

Responsibilities

• Implement, maintain, and support platform systems including networks, servers, and databases.
• Manage day-to-day operations of enterprise platforms and services.
• Monitor, optimize, and troubleshoot performance and capacity across environments.
• Develop and maintain automation scripts to improve efficiency.
• Contribute to design and implementation of new platforms and services.
• Participate in platform upgrades, migrations, and patch management.
• Support security hardening and vulnerability remediation.
• Collaborate with cross-functional teams on business and technical projects.

Skills

ServiceNow HRSD

Networking concepts

Firewalls

Load balancers

Databases

Scripting and automation

Cloud platforms

Hybrid environments

Troubleshooting

Security concepts

Collaboration

Education

Bachelor's degree in Computer Science or related field

Tools

CSA

CIS-HR Certification

Job description

Mass General Brigham Incorporated in Somerville, MA is seeking a Systems Engineer focused on ServiceNow HRSD to join ITSM efforts and help merge instances. The role will implement, maintain, and support platform infrastructure while driving automation and reliability across services.

You will monitor performance, tackle complex issues, participate in upgrades, and collaborate with cross-functional teams to enable secure, scalable operations in a hybrid environment.