ServiceNow Systems Engineer (HRSD) – Hybrid

0100 Mass General Brigham Incorporated; Somerville (MA); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Mass General Brigham Incorporated in Massachusetts is seeking a ServiceNow HRSD specialist to join our IT Service Management team. You will help implement and support HR Service Delivery platforms, collaborating with ITSM partners to unify the ServiceNow experience across the organization.

The role emphasizes platform administration, automation, and upgrades, with hybrid work requiring at least one onsite visit weekly. A Bachelor's degree and 3–5 years in systems engineering are expected.

Qualifications

• Bachelor's Degree in Computer Science is required.
• Bachelor's Degree in a related field is required.
• Experience as a systems engineer or related position 3-5 years is required.

Responsibilities

• Manage day-to-day operations of enterprise platforms, including applications, servers, storage, and networked services.
• Monitor and optimize platform performance, availability, and capacity.
• Troubleshoot and resolve complex platform issues across multiple environments.
• Develop and maintain automation scripts and tools to improve operational efficiency.
• Contribute to the design and implementation of new platforms and services.
• Participate in platform upgrades, migrations, and patch management.
• Support security hardening and vulnerability remediation efforts.
• Collaborate with cross-functional teams to support business and technical projects.

Education

Bachelor's Degree Computer Science

Bachelor's Degree Related Field

Experience as a Systems Engineer

Job description

Mass General Brigham Incorporated in Massachusetts is seeking a ServiceNow HRSD specialist to join our IT Service Management team. You will help implement and support HR Service Delivery platforms, collaborating with ITSM partners to unify the ServiceNow experience across the organization.

The role emphasizes platform administration, automation, and upgrades, with hybrid work requiring at least one onsite visit weekly. A Bachelor's degree and 3–5 years in systems engineering are expected.