ServiceNow HRSD Developer: HR Workflows & Integrations

UT Southwestern Medical Center; Dallas (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

UT Southwestern Medical Center in Dallas is seeking a ServiceNow Developer specialized in HR Service Delivery (HRSD) to design, implement, and support HRSD solutions. You will work with HR stakeholders to translate needs into scalable, automated workflows and integrations.

Responsibilities include building HRSD applications, managing Case Types and Knowledge, and ensuring deployment quality, testing, and adherence to ITSM standards. On-site role in Dallas.

Qualifications

• 5+ years developing on the ServiceNow platform, specifically HRSD modules.
• Strong proficiency in JavaScript, ServiceNow Scripting (Client Scripts, Business Rules, UI Policies, UI Actions), and HTML/CSS.
• Experience with HRSD configuration, data imports, and integrations; REST/SOAP integrations a plus.

Responsibilities

• Translate HRSD product vision into clear, prioritized user stories and requirements.
• Build and maintain HR Services, Case Types, Templates, Topic Categories, and end-to-end workflows.
• Design, develop, configure, and maintain ServiceNow HRSD apps (Case Management, Employee Service Center, Knowledge, HR Catalog).
• Develop and maintain integrations between ServiceNow HRSD and external systems (PeopleSoft, UKG WFM).
• Engage with customers and stakeholders to ensure alignment and smooth delivery.
• Collaborate with platform teams to ensure compliance and seamless functionality.
• Document enhancements, estimate effort, and maintain unit testing protocols.
• Create and maintain system design and operations documents.

Skills

JavaScript

ServiceNow Scripting

HRSD configuration

REST/SOAP integrations

Education

Bachelor's Degree in business administration, computer science, or other related field

Tools

Flow Designer

Integration Hub

ServiceNow HRSD

Job description

UT Southwestern Medical Center in Dallas is seeking a ServiceNow Developer specialized in HR Service Delivery (HRSD) to design, implement, and support HRSD solutions. You will work with HR stakeholders to translate needs into scalable, automated workflows and integrations.

Responsibilities include building HRSD applications, managing Case Types and Knowledge, and ensuring deployment quality, testing, and adherence to ITSM standards. On-site role in Dallas.