ServiceNow HR Service Delivery Developer

UT Southwestern Medical Center; Dallas (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

UT Southwestern Medical Center in Dallas is seeking a ServiceNow Developer specialized in HR Service Delivery (HRSD) to design, implement, and support HRSD solutions. You will work with HR stakeholders to translate needs into scalable, automated workflows and integrations.

Responsibilities include building HRSD applications, managing Case Types and Knowledge, and ensuring deployment quality, testing, and adherence to ITSM standards. On-site role in Dallas.

Qualifications

• 5+ years developing on the ServiceNow platform, specifically HRSD modules.
• Strong proficiency in JavaScript, ServiceNow Scripting (Client Scripts, Business Rules, UI Policies, UI Actions), and HTML/CSS.
• Experience with HRSD configuration, data imports, and integrations; REST/SOAP integrations a plus.

Responsibilities

• Translate HRSD product vision into clear, prioritized user stories and requirements.
• Build and maintain HR Services, Case Types, Templates, Topic Categories, and end-to-end workflows.
• Design, develop, configure, and maintain ServiceNow HRSD apps (Case Management, Employee Service Center, Knowledge, HR Catalog).
• Develop and maintain integrations between ServiceNow HRSD and external systems (PeopleSoft, UKG WFM).
• Engage with customers and stakeholders to ensure alignment and smooth delivery.
• Collaborate with platform teams to ensure compliance and seamless functionality.
• Document enhancements, estimate effort, and maintain unit testing protocols.
• Create and maintain system design and operations documents.

Skills

JavaScript

ServiceNow Scripting

HRSD configuration

REST/SOAP integrations

Education

Bachelor's Degree in business administration, computer science, or other related field

Tools

Flow Designer

Integration Hub

ServiceNow HRSD

Job description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

Position is responsible for the design, development, implementation, and support of Human Resource Service Delivery (HRSD) solutions on the ServiceNow platform. This role enables seamless, intelligent employee experiences and ensures HRSD capabilities align with Human Resources (HR) strategies and Information Technology Services standards. As a dotted line to HR, the developer will work closely with HR stakeholders such as Employee Relations, Payroll, Benefits, Compensation, and HR Services and IR technology teams to deliver scalable, high-quality solutions on the ServiceNow platform. This position is not eligible for H1B visa sponsorship. Incumbent must reside in the Dallas/Fort. Worth metroplex or be willing to relocate.

BENEFITS

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

Education

Bachelor's Degree in business administration, computer science, or other related field

Experience

• 5 years of experience developing on the ServiceNow platform, specifically HRSD modules.
• Strong proficiency in: JavaScript; ServiceNow Scripting (Client Scripts, Business Rules, UI Policies, UI Actions); Employee Center Pro development; and HTML, CSS, jQuery, AJAX, Angular JS.
• Experience with HRSD configuration, data imports, and integrations.
• Previous experience with building integrations with REST or SOAP API's.

JOB DUTIES

• Partners with HR stakeholders to translate HRSD product vision into clear, prioritized user stories and business requirements, ensuring alignment with organizational strategy and stakeholder priorities.
• Builds and maintains HR Services, Case Types, Templates, Topic Categories, Record Producers, and end-to-end workflows.
• Serves as a point of escalation for complex HRSD issues, providing guidance and resolution in partnership with technical and business teams.
• Designs, develops, configures, and maintains ServiceNow HR Service Delivery (HRSD) applications, including Case Management, Employee Service Center, Knowledge Management, and HR Catalog.
• Develops and maintains integrations between ServiceNow HRSD and external systems such as PeopleSoft and UKG WFM.
• Able to engage and create relationships with customers and stakeholders.
• Collaborates with platform developers and architects across modules to ensure compliance and seamless functionality.
• Backlog grooming, including documentation of enhancement requirements and effort estimates.
• Develops, installs, and modifies ServiceNow applications, workflows, forms, lists, business rules, and scripts.
• Participates in workshops and provides technical inputs, conduct show back sessions and training sessions.
• Updates and maintains a comprehensive unit testing protocol for ServiceNow instance deployment and upgrades.
• Creates and maintains system design and operations documents.
• Changes implementation (packaging the code, implementation plan input and deployment support).
• Designs and maintains platform architectures, while adhering to platform development standards for the following modules, including, but not limited to: HRSD and Employee Center, MID servers.
• Ensures all development, support, and service delivery processes comply with established IT Service Management (ITSM) standards and practices.
• Hands‑on experience with Flow Designer and Integration Hub.
• Excellent analytical and critical thinking skills.
• Performs other duties as assigned.

Knowledge, Skills and Abilities

• Experience working as a ServiceNow developer (Implementation Specialist ‿ Human Resources (CIS-HR and/or Human Resources Service Delivery (HRSD) Professional certification is a plus.
• Hands-on experience in defining integrations and data mod