ServiceNow HR Service Delivery Developer

University of Texas Southwestern Medical Center; Dallas (TX); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

PPO medical plan

Paid Time Off

Tuition Reimbursement

Job summary

UT Southwestern Medical Center in Dallas seeks an experienced ServiceNow HRSD Developer to design, implement, and support HRSD solutions. You will work with HR stakeholders such as Employee Relations, Payroll, Benefits, and IT teams to deliver scalable HR service delivery on the ServiceNow platform.

As part of the HR Services group, you will design HRSD applications, develop integrations with PeopleSoft and UKG WFM, and ensure ITSM-aligned development standards.

Qualifications

• Education: Bachelor’s degree as stated.
• 5 years of ServiceNow HRSD development experience.
• Strong proficiency in JavaScript, ServiceNow scripting, and web technologies.
• Experience with HRSD configuration, data imports, and integrations.
• Experience building REST or SOAP integrations.

Responsibilities

• Translate HRSD product vision into clear, prioritized user stories and requirements.
• Build and maintain HR Services, Case Types, Templates, Topic Categories, Record Producers, and workflows.
• Serve as escalation point for complex HRSD issues with tech and business teams.
• Design, develop, configure, and maintain ServiceNow HRSD apps (Case Management, Employee Center, Knowledge, HR Catalog).
• Develop and maintain integrations with external systems (PeopleSoft, UKG WFM).
• Engage with customers and stakeholders; collaborate with platform teams for compliance and seamless functionality.
• Groom backlog and document enhancement efforts with effort estimates.
• Update unit testing protocols for deployments and upgrades.

Skills

JavaScript

ServiceNow Scripting

Employee Center Pro

HTML

CSS

jQuery

AJAX

AngularJS

REST APIs

SOAP APIs

Education

Bachelor's Degree in business administration, computer science, or other related field

Tools

ServiceNow

PeopleSoft

UKG WFM

Job description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

Position is responsible for the design, development, implementation, and support of Human Resource Service Delivery (HRSD) solutions on the ServiceNow platform. This role enables seamless, intelligent employee experiences and ensures HRSD capabilities align with Human Resources (HR) strategies and Information Technology Services standards. As a dotted line to HR, the developer will work closely with HR stakeholders such as Employee Relations, Payroll, Benefits, Compensation, and HR Services and IR technology teams to deliver scalable, high-quality solutions on the ServiceNow platform. This position is not eligible for H1B visa sponsorship. Incumbent must reside in the Dallas/Fort. Worth metroplex or be willing to relocate.

BENEFITS

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  Bachelor's Degree in business administration, computer science, or other related field

• Experience
  5 years of experience developing on the ServiceNow platform, specifically HRSD modules.
  Strong proficiency in: JavaScript; ServiceNow Scripting (Client Scripts, Business Rules, UI Policies, UI Actions); Employee Center Pro development; and HTML, CSS, jQuery, AJAX, Angular JS.
  Experience with HRSD configuration, data imports, and integrations.
  Previous experience with building integrations with REST or SOAP API's.

JOB DUTIES

• Partners with HR stakeholders to translate HRSD product vision into clear, prioritized user stories and business requirements, ensuring alignment with organizational strategy and stakeholder priorities.
• Builds and maintains HR Services, Case Types, Templates, Topic Categories, Record Producers, and end-to-end workflows.
• Serves as a point of escalation for complex HRSD issues, providing guidance and resolution in partnership with technical and business teams.
• Designs, develops, configures, and maintains ServiceNow HR Service Delivery (HRSD) applications, including Case Management, Employee Service Center, Knowledge Management, and HR Catalog.
• Develops and maintains integrations between ServiceNow HRSD and external systems such as PeopleSoft and UKG WFM.
• Able to engage and create relationships with customers and stakeholders.
• Collaborates with platform developers and architects across modules to ensure compliance and seamless functionality.
• Backlog grooming, including documentation of enhancement requirements and effort estimates.
• Develops, installs, and modifies ServiceNow applications, workflows, forms, lists, business rules, and scripts.
• Participates in workshops and provides technical inputs, conduct show back sessions and training sessions.
• Updates and maintains a comprehensive unit testing protocol for ServiceNow instance deployment and upgrades.
• Creates and maintains system design and operations documents.
• Changes implementation (packaging the code, implementation plan input and deployment support).
• Designs and maintains platform architectures, while adhering to platform development standards for the following modules, including, but not limited to: HRSD and Employee Center, MID servers.
• Ensures all development, support, and service delivery processes comply with established IT Service Management (ITSM) standards and practices.
• Hands‑on experience with Flow Designer and Integration Hub.
• Excellent analytical and critical thinking skills.
• Performs other duties as assigned.

Knowledge, Skills and Abilities

• Experience working as a ServiceNow developer (Implementation Specialist Human Resources (CIS-HR and/or Human Resources Service Delivery (HRSD) Professional certification is a plus.
• Hands‑on experience in defining integrations and data modeling.
• Technical knowledge of the following areas: Java, HTML, JavaScript, XML, LDAP, Active Directory, Networking, and database administration.
• Experience identifying business objectives and developing outcome‑focused solutions.
• Experience with Agile software development.
• Experience working within an ITIL framework or similar operating model.
• Comfortable self‑directing and prioritizing your work with the ServiceNow Architect.
• Able to engage and create relationships with customers and stakeholders.
• Excellent analytical and critical thinking skills.
• Excellent written and verbal communication skills.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Physical Requirements

• Talking

Working Conditions

• Office Setting

Salary Information

Salary is commensurate with education, skills, and relevant experience.

SECURITY AND EEO STATEMENT

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.