ServiceNow Support Specialist — Remote & Growth-Oriented

Teiva Systems; United States; On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Professional and career growth opportunities

Flexible work environment

Job summary

A leading technology services firm in the United States is seeking an IT Support Specialist (ServiceNow) to join their team. This role involves providing L1 support to end users, managing ServiceNow implementations, and ensuring client satisfaction. Candidates should have good English skills and experience in helpdesk functions. The position is completely remote, offering a collaborative culture and excellent opportunities for professional growth. If you're looking to contribute to a team with a focus on client success, this role could be yours.

Qualifications

• Good English language skills to enable customer communication (written and verbal).
• Experience in helpdesk function and direct client interaction.

Responsibilities

• Provide L1 Support Engineering to end users regarding ServiceNow inquiries/tickets.
• Provide customers with an exceptional experience in ServiceNow.
• Manage ServiceNow implementations and services to show clients value quickly.
• Build workflows and processes internally between clients.
• Develop strong relationships with clients.

Skills

Good English language skills for customer communication

Experience in helpdesk function

Tools

ServiceNow platform knowledge (ITSM, CMDB)

Job description

A leading technology services firm in the United States is seeking an IT Support Specialist (ServiceNow) to join their team. This role involves providing L1 support to end users, managing ServiceNow implementations, and ensuring client satisfaction. Candidates should have good English skills and experience in helpdesk functions. The position is completely remote, offering a collaborative culture and excellent opportunities for professional growth. If you're looking to contribute to a team with a focus on client success, this role could be yours.