Help Desk Technician

Energy Innovation Corp; Springfield (IL); Remoto; USD 68.000 - 92.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote flexibility

Retirement matching

Coaching for mid-level goals

Descrizione del lavoro

Energy Innovation Corp in Springfield, IL seeks a Help Desk Technician to own ServiceNow-based SaaS administration. The role emphasizes strong troubleshooting, incident resolution, and scalable service delivery within a mid-level career path.

The position offers remote flexibility in Illinois, a salary range of $68,000–$92,000, and coaching tailored to mid-level goals. You’ll join a team focused on customer-centric, reliable software infrastructure.

Competenze

• 3+ years of experience in help desk or SaaS administration.
• Ability to troubleshoot production incidents in ServiceNow-based environments.
• Strong attention to detail and commitment to quality output.

Mansioni

• Pair-program tricky Printer Support edge cases with engineers in Springfield, IL.
• Decompose complex ServiceNow tasks into deployable services for Springfield.
• Configure ServiceNow feature flags for testing in Springfield traffic scenarios.
• Troubleshoot and resolve incidents across ServiceNow-based applications.
• Establish observability so stakeholders see failures before customers in IL.
• Define SaaS Administration coding standards for the team.
• Re-architect workflow to scale load tenfold in Springfield.
• Prototype proofs-of-concept for emerging tech needs.

Conoscenze

Troubleshooting

Conflict resolution

Attention to detail

Customer focus

Springfield market familiarity

Strumenti

ServiceNow

Descrizione del lavoro

We ship fast and break very little, and we want a Help Desk Technician who shares that obsession with SaaS Administration. A mid-level seat in IL that values ServiceNow, pays $68,000 - $92,000 for 5 years of it, and hands you the wheel early.

Key Responsibilities

• Pair-program tricky Printer Support edge cases with engineers across Springfield, IL
• Slice the mentorship-focused technology monolith into ServiceNow services Springfield, IL can deploy alone
• Wire up ServiceNow feature flags so Phillips 66 can test on Springfield traffic risk-free
• Troubleshoot and resolve production incidents across ServiceNow-based applications
• Stand up observability so Phillips 66 sees failures before customers in IL do
• Set the SaaS Administration coding standards the rest of Phillips 66 engineering follows
• Re-architect the technology flow so SaaS Administration handles ten times Springfield's current load
• Prototype proof-of-concept solutions for emerging technology requirements

What You'll Bring

• Proven ServiceNow judgment when the textbook answer doesn't fit
• A keen eye for quality and consistency in your output
• A knack for Conflict Resolution that colleagues quietly come to rely on
• 3+ years that left you with strong instincts and few illustrations
• Detail-oriented approach with a commitment to accuracy
• Familiarity with the Springfield market and local technology landscape

Everything Phillips 66 ships starts as a customer-centric argument in a Springfield conference room about how Stakeholder Management should really work. The unwritten rule in Springfield is simple: leave the codebase kinder than you found it.

The offer includes $68,000 - $92,000, remote flexibility, retirement matching, and coaching tailored to your mid-level goals.

The team just got the green light to hire, and this Help Desk Technician role is first up.