Remote IT Service Desk Specialist (ServiceNow)

Cayuse Holdings; Atlanta (GA); Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Flexible Spending Accounts

401(k) Retirement Savings Plan

Paid Time Off

Job summary

Cayuse Civil Services, LLC is seeking a Service Desk Agent to deliver customer service solutions from a remote position. You will respond to tickets, troubleshoot technology issues, and provide timely information to clients while aligning with service level agreements.

Ideal candidates have 2–5 years in IT support, experience with ServiceNow, and a strong customer-first mindset. The role requires strong communication and the ability to work independently in a remote setting.

Qualifications

• High school diploma or GED required.
• Experience in Service Desk or customer service.
• 2–5 years in computer systems, customer support, or IT support.
• Experience with ServiceNow IT Service Management.
• Strong focus on customer satisfaction.

Responsibilities

• Provides high-quality customer service to resolve technology problems and requests.
• Follows guidelines to deliver full range of services to customers.
• Offers complex technical troubleshooting and records problems in the issue-tracking tool.
• Performs first-line troubleshooting and logs all customer interactions.
• Manages device support for desktops, laptops, and PDAs and supports Windows and MacOS environments.
• Uses remote tools to diagnose desktop-related issues and supports IP telephony and video conferencing setups.
• Maintains ServiceNow ITSM workflows and conducts updates.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Remote work

Education

High school diploma or GED

Associate degree or technical training

Tools

ServiceNow IT Service Management

Remote desktop tools

Job description

Cayuse Civil Services, LLC is seeking a Service Desk Agent to deliver customer service solutions from a remote position. You will respond to tickets, troubleshoot technology issues, and provide timely information to clients while aligning with service level agreements.

Ideal candidates have 2–5 years in IT support, experience with ServiceNow, and a strong customer-first mindset. The role requires strong communication and the ability to work independently in a remote setting.