ServiceNow CSM/FSM Solutions Designer

Cygnus Staffing Solutions; United States; On-site; USD 110,000 - 160,000; Full time

Job summary

Cygnus Staffing Solutions is seeking a ServiceNow consultant to design and deliver CSM and FSM solutions for enterprise clients in the US. You will translate business needs into technical designs and configure applications to meet end‑to‑end service workflows.

The role emphasizes strong requirements gathering, stakeholder collaboration, and adherence to best practices. You’ll work with cross‑functional teams to deploy, test, and enhance field service operations and customer service processes.

Qualifications

• Experience designing ServiceNow CSM solutions.
• Hands-on FSM experience.
• Ability to translate business requirements into technical designs.
• Strong communication and problem-solving skills.

Responsibilities

• Design and deliver ServiceNow CSM and FSM solutions.
• Gather business requirements and translate them into technical designs.
• Configure and customize CSM and FSM applications.
• Design customer service workflows, case management, and field service processes.
• Implement field service operations, including work orders, scheduling, dispatching, and task management.
• Collaborate with business stakeholders, developers, and technical teams.
• Ensure solutions follow ServiceNow best practices and support testing and deployments.

Skills

ServiceNow CSM

Field Service Management

Solution design & architecture

Requirements gathering

Stakeholder management

Communication

Problem-solving

Job description

• Design and deliver ServiceNow CSM and FSM solutions.
• Gather business requirements and translate them into technical designs.
• Configure and customize CSM and FSM applications.
• Design customer service workflows, case management, and field service processes.
• Implement field service operations, including work orders, scheduling, dispatching, and task management.
• Collaborate with business stakeholders, developers, and technical teams.
• Ensure solutions follow ServiceNow best practices.
• Support solution testing, deployment, and ongoing enhancements.

Required Skills:

• Strong experience in ServiceNow Customer Service Management (CSM).
• Hands-on experience with Field Service Management (FSM).
• Expertise in ServiceNow solution design and architecture.
• Knowledge of customer service workflows and case management.
• Understanding of field service operations, work orders, scheduling, and dispatching.
• Strong requirement-gathering and stakeholder-management skills.
• Excellent communication and problem-solving abilities.