ServiceNow Field Service Management (FSM) Lead

Shamrock Value Private Limited; San Francisco (CA); On-site; USD 120,000 - 140,000; Full time

Job summary

A leading tech consulting firm in California seeks a ServiceNow Field Service Management (FSM) Lead for a contract role lasting over 6 months. The ideal candidate will have 8-10 years of experience in ServiceNow implementation, specifically in FSM modules. Responsibilities include designing mobile workflows, collaborating with cross-functional teams, and ensuring compliance with established frameworks. A strong understanding of ITIL and Agile methodologies is required to support effective service delivery.

Qualifications

• 8-10 years of experience in ServiceNow implementation, specifically FSM.
• Experience migrating legacy systems to ServiceNow.
• Strong understanding of compliance frameworks.

Responsibilities

• Lead the implementation and configuration of the ServiceNow FSM module.
• Design and implement mobile workflows for field technicians and maintenance staff.
• Collaborate with cross-functional teams to deliver a scalable FSM solution.

Skills

ServiceNow FSM implementation

Mobile workflows

Compliance frameworks understanding

Agile methodologies

ITIL/ITSM processes

Job description

Title: ServiceNow Field Service Management (FSM) Lead

Expected Duration: Contract 6+ months

Experience Required: 8-10 Years

Role Description:

• Lead the implementation and configuration of the ServiceNow FSM module Build out FSM functionalities including Preventative Maintenance and Calibration automated tasks.
• Ensure workflows and data structures support compliance and effective reporting.
• Design and implement mobile workflows for field technicians and maintenance staff.
• Collaborate with cross-functional teams to deliver a scalable FSM solution and provide training and documentation.
• Experience migrating legacy systems to ServiceNow.
• Strong understanding of compliance frameworks.
• Experience with mobile workflows and field service operations.
• Familiarity with ITIL, ITSM processes and Agile methodologies.
• Lead the implementation and configuration of the ServiceNow FSM module.
• Build out FSM functionalities including Preventative Maintenance and Calibration automated tasks.
• Ensure workflows and data structures support compliance and effective reporting.
• Design and implement mobile workflows for field technicians and maintenance staff.
• Collaborate with cross-functional teams to deliver a scalable FSM solution and provide training and documentation.
• Experience migrating legacy systems to ServiceNow.
• Strong understanding of compliance frameworks.
• Experience with mobile workflows and field service operations.
• Familiarity with ITIL, ITSM processes and Agile methodologies.

Thank you!

Best Regards,

Talent Acquisition Specialist | Shamrock Value Inc.