Senior ServiceNow Developer (CSM, FSM, & Integrations)

Support Tech LLC; États-Unis; À distance; USD 81 000 - 99 000; Plein temps

Avantages offerts par ce poste

Remote work

Résumé du poste

Support Tech LLC seeks a Senior ServiceNow Developer to lead architecture and integration across CSM, FSM, ITSM, and external platforms. You will bridge ServiceNow with Field Nation and other work order systems, delivering a scalable Work Order Aggregator and real-time data synchronization.

The role focuses on building unified intake, automated workflows, and cross-platform coordination while ensuring a robust, scalable service-delivery platform for a global client base.

Qualifications

• 5+ years of ServiceNow development with focus on CSM and FSM.
• Experience building REST/SOAP integrations and Field Nation connector is preferred.
• Expertise with Import Sets, Transform Maps, and Transform Engines.

Responsabilités

• Design and implement a Unified Intake strategy where CSM Cases automatically trigger FSM Work Orders or ITSM Incidents according to business logic.
• Configure Dispatcher Workspace and ServiceNow Mobile App for field technicians.
• Build a Scalable Injection API to ingest work orders from Jira, Salesforce, and other portals into ServiceNow.
• Develop real-time synchronization using Webhooks and scripted REST APIs to keep ServiceNow as the single source of truth.

Connaissances

ServiceNow Development

CSM implementations

FSM implementations

REST/SOAP integrations

Flow Designer

Integration Hub

Script Includes

Service Portal

Formation

CSA

CAD

CIS (FSM/CSM)

Outils

Flow Designer

Integration Hub

Script Includes

Service Portal

Description du poste

This is a remote position.

Job Posting: Senior ServiceNow Developer (CSM, FSM, & Integrations) Company: Support Tech LLC Location: Remote - WORLDWIDE Position Type: Full-Time Role OverviewSupport Tech LLC is seeking a high-caliber ServiceNow Developer to lead the architecture and implementation of a unified service delivery platform. This role is not just about "keeping the lights on"; it is about building a scalable Work Order Aggregator system. You will be responsible for bridging Customer Service Management (CSM), Field Service Management (FSM), and ITSM, ensuring a seamless flow from client request to field execution. A critical component of this role is the end-to-end integration of our ServiceNow instance with Field Nation and other third-party work order platforms to automate our external workforce management.

Key Responsibilities 1. Core Platform Architecture (CSM, FSM, ITSM)

• Design and implement a "Unified Intake" strategy where CSM Cases

automatically trigger FSM Work Orders or ITSM Incidents based on business logic.

• Configure and optimize the Dispatcher Workspace and ServiceNow Mobile App

for field technicians.

• Build out the Install Base and Sold Products architecture within CSM to

ensure technicians have full visibility into customer hardware/software before arriving on-site.

2. Field Nation & Workforce Integration

• Own the integration between ServiceNow and Field Nation, including status

synchronization, technician check-ins, and automated work order posting.

• Develop real-time synchronization using Webhooks and Scripted REST APIs to

ensure ServiceNow remains the single source of truth for all Field Nation jobs.

• Implement automated cost tracking by pulling Field Nation spend limits and

invoice data back into ServiceNow expense lines.

3. Multi-Platform Work Order Aggregation

• Build a "Scalable Injection API" that allows Support Tech LLC to ingest work

orders from multiple external client platforms (e.g., Jira, Salesforce, or proprietary portals) into a normalized ServiceNow format.

• Utilize Integration Hub and Flow Designer to manage complex, multi-step

cross-platform workflows.

• Design and maintain Correlation ID logic to prevent duplicate ticketing and

ensure bi-directional comment/attachment syncing across all platforms.

Requirements

Technical Requirements

• Experience: 5+ years of ServiceNow Development experience with a focus on

CSM and FSM implementations.

• Integrations: Proven track record of building complex REST/SOAP

integrations. Experience with Field Nation’s API or Connector is highly preferred.

• Development Tools: Mastery of Flow Designer, Integration Hub, Business

Rules, Script Includes, and Service Portal.

• Data Management: Expert knowledge of Import Sets, Transform Maps, and Robust

Transform Engines for normalizing data from multiple external sources.

• Reporting: Ability to build cross-functional dashboards that show real-time

technician performance and integration health (error monitoring). Preferred Qualifications

• ServiceNow Certifications:
• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist (CIS) in FSM or CSM.
• Field Operations Knowledge: Prior experience in a tech-support or

field-service-heavy industry.

• Workforce Automation: Experience with "Service Bridge" or eBonding between

different ServiceNow instances.

Benefits

Why Support Tech LLC? You won't be building standard forms. You will be building the engine that drives our company. We are looking for a developer who wants to own the "Work Order Aggregator" vision and build a world-class integration suite that

eliminates "swivel-chair" operations.