ServiceNow Engineer – ITSM/ITOM & Automation for Federal Programs

Leidos Inc; Reston (VA); On-site; USD 87,000 - 157,000; Full time

Job summary

Leidos is seeking qualified professionals to support the TSA FOCUS Program with ServiceNow engineering, ITSM/ITOM, and process improvements. The role emphasizes configuring, administering, and optimizing ServiceNow workflows, dashboards, reports, and integrations while coordinating with TSA stakeholders.

Ideal candidates will have a Bachelor's degree and 4+ years of relevant experience, with the ability to obtain TSA Suitability and Public Trust clearance.

Qualifications

• Bachelor's degree and 4+ years of prior relevant experience. Additional years of experience may be considered in lieu of degree.
• Relevant experience supporting ServiceNow engineering or ITSM/ITOM functions in an enterprise or federal IT environment.
• Demonstrated experience configuring or administering ServiceNow.
• Strong analytical, communication, documentation, organization, and problem-solving skills.
• Experience supporting enterprise service management processes and workflows.
• Ability to work effectively with technical, operational, government, and contractor stakeholders.
• Ability to obtain and maintain TSA Suitability
• Ability to obtain and maintain Public Trust Security Clearance

Responsibilities

• Administer and configure ServiceNow workflows, integrations, dashboards, reports, and service processes.
• Support incident, request, knowledge, configuration, asset, and service management processes.
• Develop and implement approved workflow enhancements and automation.
• Support integrations between ServiceNow and approved operational, endpoint, asset, monitoring, and other systems.
• Develop reporting and dashboards supporting SLA, service performance, operational, and management requirements.
• Support CMDB data quality, configuration management, service mapping, and related ITSM/ITOM activities.
• Troubleshoot ServiceNow platform and workflow issues.
• Coordinate platform issues and enhancements with TSA ServiceNow stakeholders and process owners.
• Support testing, validation, deployment, documentation, and rollback procedures for platform changes.
• Analyze workflow and service data to identify process inefficiencies and improvement opportunities.
• Support continuous improvement of ITSM processes and ServiceNow capabilities.
• Maintain accurate technical and operational documentation.

Skills

ServiceNow

ITSM

ITOM

Workflow automation

Dashboards

Reporting

CMDB

Integrations

Documentation

Stakeholder mgmt

Education

Bachelor's degree

Job description

Leidos is seeking qualified professionals to support the TSA FOCUS Program with ServiceNow engineering, ITSM/ITOM, and process improvements. The role emphasizes configuring, administering, and optimizing ServiceNow workflows, dashboards, reports, and integrations while coordinating with TSA stakeholders.

Ideal candidates will have a Bachelor's degree and 4+ years of relevant experience, with the ability to obtain TSA Suitability and Public Trust clearance.