ServiceNow Engineer

Leidos; United States; On-site; USD 87,000 - 157,000; Full time

Job summary

Leidos is seeking experienced ServiceNow professionals to support the TSA FOCUS Program. The role covers administration, configuration, and optimization of the ServiceNow environment for ITSM/ITOM, incidents, requests, dashboards, and much more within a federal context.

Ideal candidates bring a Bachelor's degree and 4+ years of ServiceNow experience, strong analytical and communication skills, and the ability to collaborate with government and contractor stakeholders.

Qualifications

• Bachelor's degree with 4+ years in ServiceNow or ITSM/ITOM in enterprise or federal IT.
• Experience configuring or administering ServiceNow.
• Strong analytical, communication, documentation, organization, and problem-solving skills.
• Experience supporting enterprise service management processes and workflows.
• Ability to work with technical, operational, government, and contractor stakeholders.

Responsibilities

• Administer and configure ServiceNow workflows, dashboards, reports, and service processes.
• Support incident, request, knowledge, configuration, asset, and service management processes.
• Develop and implement workflow enhancements and automation.
• Support integrations between ServiceNow and operational systems.
• Develop reporting and dashboards supporting SLAs and performance.
• Support CMDB data quality, configuration management, and service mapping.
• Troubleshoot ServiceNow platform and workflow issues.
• Coordinate platform issues with TSA ServiceNow stakeholders.
• Perform testing, validation, deployment, and documentation for changes.
• Analyze workflow data to identify inefficiencies and improvement opportunities.

Skills

ServiceNow

ITSM/ITOM

Workflow automation

Incident management

Stakeholder communication

Education

Bachelor's degree

Tools

ServiceNow

Job description

Leidos is seeking highly qualified professionals to support the TSA FOCUS Program. We are especially interested in connecting with current incumbent personnel supporting this mission who are interested in continuing their work and bringing their valuable mission knowledge and experience to Leidos. The ServiceNow Engineer provides engineering, administration, configuration, integration, workflow, reporting, and optimization support for the FOCUS ServiceNow environment. The position supports ITSM and ITOM capabilities and enables effective management of incidents, requests, knowledge, configuration, assets, SLAs, dashboards, and service-management workflows. The position works closely with TSA platform and process owners to troubleshoot platform issues, implement approved enhancements, improve automation, and ensure ServiceNow supports reliable, measurable, and auditable service delivery.

Essential Duties

• Administer and configure ServiceNow workflows, integrations, dashboards, reports, and service processes.
• Support incident, request, knowledge, configuration, asset, and service management processes.
• Develop and implement approved workflow enhancements and automation.
• Support integrations between ServiceNow and approved operational, endpoint, asset, monitoring, and other systems.
• Develop reporting and dashboards supporting SLA, service performance, operational, and management requirements.
• Support CMDB data quality, configuration management, service mapping, and related ITSM/ITOM activities.
• Troubleshoot ServiceNow platform and workflow issues.
• Coordinate platform issues and enhancements with TSA ServiceNow stakeholders and process owners.
• Support testing, validation, deployment, documentation, and rollback procedures for platform changes.
• Analyze workflow and service data to identify process inefficiencies and improvement opportunities.
• Support continuous improvement of ITSM processes and ServiceNow capabilities.
• Maintain accurate technical and operational documentation.

Qualifications

• Bachelors degree and 4+ years of prior relevant experience. Additional years of experience may be considered in lieu of degree.
• Relevant experience supporting ServiceNow engineering or ITSM/ITOM functions in an enterprise or federal IT environment.
• Demonstrated experience configuring or administering ServiceNow.
• Strong analytical, communication, documentation, organization, and problem-solving skills.
• Experience supporting enterprise service management processes and workflows.
• Ability to work effectively with technical, operational, government, and contractor stakeholders.
• Ability to obtain and maintain TSA Suitability.
• Ability to obtain and maintain Public Trust Security Clearance.

Pay Range

Pay Range $87,100.00 - $157,450.00. The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [e-mail]. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.