ITSM Specialist – ServiceNow & ITIL Expert (TS/SCI)

Leidos Inc; Suitland (MD); On-site; USD 73,000 - 133,000; Full time

Job summary

Leidos is seeking an ITSM Administrator to join our team in Suitland, MD, supporting a mission-focused environment. You will administer, configure, and continuously improve the ITSM platform, ensuring ITIL processes such as Incident, Problem, Change, Request, and Asset Management remain reliable.

In this role, you will manage health and performance of the ITSM environment, support platform upgrades, and develop operational reporting with minimal disruption to operations.

Qualifications

• Bachelor's degree with 4+ years of relevant experience or Master's with 3+ years of relevant experience.
• Active DoD TS/SCI security clearance.
• Certifications: Security+, ITIL V4 Foundation, ServiceNow Certified Developer/Associate.
• 3+ years administration experience with Windows Server and/or Linux/CentOS.
• 2+ years of ServiceNow reporting and performance metrics experience.
• Expert ServiceNow ITSM Suite administration and development.
• 3+ years of Asset, Service Request, and Change Management experience.
• 3+ years of ServiceNow Discovery and related operations.

Responsibilities

• Administer the ITSM platform including user access, groups, permissions, security controls and health.
• Troubleshoot and resolve technical issues within defined timelines.
• Track change requests and trouble tickets end-to-end.
• Configure and optimize ITIL modules: Incident, Problem, Change, Request, Asset Management.
• Maintain configuration management and lifecycle documentation for mission IT assets.
• Provide recommendations for software updates and hardware replacements.
• Create reports, dashboards and analytics to monitor KPIs.
• Plan, test and execute platform upgrades with minimal disruption.

Skills

ITSM Administration

ServiceNow ITSM

Incident Management

Problem Management

Change Management

Asset Management

Reporting & Dashboards

Scripting (JavaScript/PowerShell/Pyton

Communication Skills

Troubleshooting

Education

Bachelor's degree in a related field

Master's degree in a related field

Tools

Windows Server

Linux/CentOS

ServiceNow

Job description

Leidos is seeking an ITSM Administrator to join our team in Suitland, MD, supporting a mission-focused environment. You will administer, configure, and continuously improve the ITSM platform, ensuring ITIL processes such as Incident, Problem, Change, Request, and Asset Management remain reliable.

In this role, you will manage health and performance of the ITSM environment, support platform upgrades, and develop operational reporting with minimal disruption to operations.