ServiceNow Engineer

Leidos Inc; United States; On-site; USD 87,000 - 157,000; Full time

Job summary

Leidos is seeking a skilled ServiceNow Engineer to support the TSA FOCUS program. The role involves administering ServiceNow workflows, dashboards, reports, and integrations while enhancing ITSM and ITOM capabilities.

You will troubleshoot platform issues, coordinate with TSA stakeholders, and help drive automation, testing, deployment, and documentation of platform changes to ensure reliable, auditable service delivery.

Qualifications

• Bachelor's degree and 4+ years of relevant experience.
• Experience supporting ServiceNow engineering or ITSM/ITOM in enterprise or federal IT.
• Demonstrated experience configuring or administering ServiceNow.
• Strong analytical, communication, documentation, organization, and problem-solving skills.

Responsibilities

• Administer and configure ServiceNow workflows, integrations, dashboards, reports, and service processes.
• Support incident, request, knowledge, configuration, asset, and service management processes.
• Develop and implement approved workflow enhancements and automation.
• Support integrations between ServiceNow and approved operational systems.
• Develop reporting and dashboards supporting SLA, service performance, and operations.

Skills

ServiceNow engineering

ITSM processes

ITOM practices

Stakeholder communication

Analytical thinking

Education

Bachelor's degree

Tools

ServiceNow

ServiceNow Administration

Job description

Description

Leidos is seeking highly qualified professionals to support the TSA FOCUS Program.

We are especially interested in connecting with current incumbent personnel supporting this mission who are interested in continuing their work and bringing their valuable mission knowledge and experience to Leidos.

The ServiceNow Engineer provides engineering, administration, configuration, integration, workflow, reporting, and optimization support for the FOCUS ServiceNow environment. The position supports ITSM and ITOM capabilities and enables effective management of incidents, requests, knowledge, configuration, assets, SLAs, dashboards, and service-management workflows.The position works closely with TSA platform and process owners to troubleshoot platform issues, implement approved enhancements, improve automation, and ensure ServiceNow supports reliable, measurable, and auditable service delivery.

Essential DutiesCould Include the following:

• Administer and configure ServiceNow workflows, integrations, dashboards, reports, and service processes.

• Support incident, request, knowledge, configuration, asset, and service management processes.

• Develop and implement approved workflow enhancements and automation.

• Support integrations between ServiceNow and approved operational, endpoint, asset, monitoring, and other systems.

• Develop reporting and dashboards supporting SLA, service performance, operational, and management requirements.

• Support CMDB data quality, configuration management, service mapping, and related ITSM/ITOM activities.

• Troubleshoot ServiceNow platform and workflow issues.

• Coordinate platform issues and enhancements with TSA ServiceNow stakeholders and process owners.

• Support testing, validation, deployment, documentation, and rollback procedures for platform changes.

• Analyze workflow and service data to identify process inefficiencies and improvement opportunities.

• Support continuous improvement of ITSM processes and ServiceNow capabilities.

• Maintain accurate technical and operational documentation.

Qualifications may include:

• Bachelors degree and 4+ years of prior relevant experience. Additional years of experience may be considered in lieu of degree.

• Relevant experience supporting ServiceNow engineering or ITSM/ITOM functions in an enterprise or federal IT environment.

• Demonstrated experience configuring or administering ServiceNow.

• Strong analytical, communication, documentation, organization, and problem-solving skills.

• Experience supporting enterprise service management processes and workflows.

• Ability to work effectively with technical, operational, government, and contractor stakeholders.

• Ability to obtain and maintain TSA Suitability

• Ability to obtain and maintain Public Trust Security Clearance

Please disregard the salary range displayed on this evergreen posting as representative of all TSA FOCUS opportunities. This posting is intended to identify candidates across multiple functional areas and experience levels and, therefore, the displayed range may not reflect the compensation associated with an individual position. Compensation for specific opportunities will be determined based on the position for which an individual is considered or hired and may vary based on factors including experience level, skills, certifications, education, security clearance requirements, work location, and other position-specific considerations.

Join Leidos and help continue delivering the technology, expertise, and mission support that enable TSA FOCUS operations.

Pay Range $87,100.00 - $157,450.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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