ServiceNow Engineer | Hybrid, Agile & Production Support

Firstnational; Omaha (NE); Hybrid; USD 79,000 - 131,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with matching contributions

Time Off Programs

Health Savings Account

Employee Banking

Growth Opportunities

Tuition Assistance

Disability Insurance

Job summary

FNBO is seeking a Systems Analyst to join a Delivery team and refine user stories, tasks and acceptance criteria within a Scrum framework. You will collaborate with the Capability Owner and Program Analyst to ensure clarity and readiness for Sprint Planning.

The role involves participating in all Scrum ceremonies, supporting the backlog grooming, and ensuring timely issue resolution with cross-functional teams. A hybrid work setup is anticipated, with both in-office and remote days.

Qualifications

• Bachelor’s degree in MIS/CS or related field; 3+ years in IT environment.
• Strong debugging skills and ability to automate day-to-day tasks.
• Experience automating file transfers with Unix/Windows scripting.
• Ability to deploy SSL certificates and ensure compliance with audit and security standards.
• Oversee environments for high availability and create services/adapters.

Responsibilities

• Collaborate with Business Units to understand issues, update work in progress, and resolve in a timely manner.
• Provide 24x7 critical incident response and resolution for supported systems.
• Administration of internal systems, servers and components and engage in Continuous Improvement
• Work with Capability Owner, Program Analyst and Scrum Master to groom the User Story backlog and ensure stories ready for Sprint Planning
• Partner with Testers and Developers to refine User Stories and Acceptance Criteria.

Skills

Strong Debugging Skills

Unix/Windows scripting

Oral and written communication

Production Support experience

SSL certificates deployment

Education

Bachelor’s Degree in MIS/CS or related field

Tools

SSL certificates

Job description

FNBO is seeking a Systems Analyst to join a Delivery team and refine user stories, tasks and acceptance criteria within a Scrum framework. You will collaborate with the Capability Owner and Program Analyst to ensure clarity and readiness for Sprint Planning.

The role involves participating in all Scrum ceremonies, supporting the backlog grooming, and ensuring timely issue resolution with cross-functional teams. A hybrid work setup is anticipated, with both in-office and remote days.