ServiceNow Engineer (Omaha, NE)

First National Bank of Omaha

Omaha (NE)

Hybrid

USD 79,000 - 131,000

Full time

3 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

Medical Insurance

401k with Matching

Time Off Programs

HSA / Dependent Care

Employee Banking

Growth Opportunities

Tuition Assistance

Disability Insurance

Job summary

First National Bank of Omaha is seeking a Systems Analyst to join a Delivery team, refining user stories and tasks, and ensuring clarity for Sprint Planning. You’ll collaborate with owners and analysts to validate requirements and participate in Scrum ceremonies, ensuring stories are ready for delivery.

The role emphasizes producing clear acceptance criteria, grooming the backlog with the team, and supporting the program analyst in writing stories. A strong communication skillset is essential.

Qualifications

Bachelor's degree in MIS, CS or related field or equivalent experience.
3+ years in IT environment or production support.
Strong debugging skills and problem-solving abilities.
Experience automating file transfers with Unix/Windows scripting.
Ability to create, install and replace SSL certificates.
Ability to deploy standards for Audit, Configuration, and Security.
Experience maintaining environments for high availability and file transfer solutions.
Excellent verbal and written communication to onboard delivery teams.

Responsibilities

Collaborate with business units to understand issues and resolve in a timely manner.
Provide 24x7 incident response and resolution for supported systems.
Administer internal systems, servers and components and engage in Continuous Improvement.

Skills

Strong debugging skills

Oral and written communication

Researching requirements

User story refinement

Problem solving

Education

Bachelor's Degree in IT

Tools

Unix scripting

Windows scripting

Job description

At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Summary of the Job

Systems Analysts are assigned to one Delivery team within a Program. This individual is responsible for working closely with the Delivery team to refine User Stories, Tasks and Acceptance Criteria. The Systems Analyst collaborates with the Capability Owner and Program Analyst to research and validate requirements and make sure that the Delivery team has clarity in regards to User Stories and Tasks. The Systems Analyst attends all Scrum ceremonies and is accountable for ensuring that User Stories are ready for Sprint Planning.

About This Role

Key Responsibilities

Collaborate with Business Units to understand issues, update work in progress, and resolve in a timely manner.
Provide 24x7 critical incident response and resolution for supported systems.
Administration of internal system, servers and components and engage in Continuous Improvement.

Job Qualifications

Bachelor's Degree in Management Information Systems, Computer Science or other technology related field or equivalent years of experience
3+ years of experience in information technology environment Production Support Experience
Strong Debugging Skills
Experience automating day-to-day file transfer tasks with Unix/Windows scripting
Ability to create, install and replace SSL certificates
Ability to deploy standards and procedures to comply with Audit, Configuration, and Security
Oversee the installation and maintenance of environments for high availability, creating services, adapters and configuring property files to implement file transfer solutions
Strong oral and written communication skills to enable the onboarding process across delivery teams
Works with the Capability Owner, Program Analyst and Scrum Master to continually groom the User Story backlog
Supports the Program Analyst in writing User Stories and Acceptance Criteria
Researches questions on how the functionality is implemented
Partners closely with Testers and Developers to ensure User Stories are refined and available for Sprint Planning
Communicates business requirements in technical terms

Preferred Qualifications

Direct experience supporting Managed File Transfers environment
Experience working with the business unit to gather acceptance criteria for user stories
Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation

Compensation range (base pay): $79,363.00-$130,949.00

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment

It is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you'll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs.

Benefits Overview

Medical, Dental, Vision Insurance
401k, With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20261812

Equal Opportunity & Belonging

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Learn more here.

FNBO follows federal law regarding the use of marijuana

(this applies to all non-California applicants)

Application Deadline

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.

Get your free, confidential resume review.

or drag and drop your file here.