ServiceNow Engineer

Reindeertek; Chantilly (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

Reindeer Tek in Virginia is seeking an experienced Software Engineer to design, build, and maintain mission software in a classified environment. You will develop platform solutions focusing on ServiceNow and Salesforce to implement workflows and business rules for government customers.

Responsibilities include creating workflows, analyzing business processes, and delivering robust cloud-based software in collaboration with government stakeholders and engineering teams.

Qualifications

• Active TS/SCI clearance with Polygraph.
• 7+ years of professional software engineering experience.
• Experience with web development technologies: JavaScript, HTML, CSS.
• Experience developing on ServiceNow, Salesforce, or other low-code platforms.
• Ability to work onsite in Chantilly, VA or McLean, VA, five days per week.
• Strong problem-solving skills and ability to work with government customers and technical teams.
• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience.

Responsibilities

• Develop workflows, catalog items, and implement business rules.
• Analyze business processes and translate requirements into functional technical specs.
• Identify measures of system performance and actions to improve performance.
• Contribute to knowledge management with release notes and technical artifacts.

Skills

JavaScript

HTML

CSS

Low-code platforms

Problem-solving

Government customer interaction

Education

Bachelor's degree in Computer Science/Engineering or related field

Tools

ServiceNow

Salesforce

Web development tools

Job description

ABOUT REINDEER TEK

Founded in 2021, ReindeerTek delivers secure, modern IT systems for the U.S. Government and Intelligence Community.

Our engineers work at the intersection of technology and national security, providing full-spectrum capabilities across cloud engineering, software development, DevSecOps, cybersecurity engineering, and data engineering and analytics.

POSITION OVERVIEW

Reindeer Tek is seeking an experienced Software Engineer to design, build, and maintain mission software in a classified environment. This role centers on platform development, including ServiceNow and Salesforce, to implement workflows and business rules for the customer. You will work directly with government stakeholders and engineering teams to deliver reliable, secure software that supports operational missions.

KEY SKILL FOCUS: ServiceNow and Salesforce Implementation

The core of this role is the development, design, and implement customizable solutions within ServiceNow or Salesforce based upon CRM needs the customer organization. The ideal candidate will be responsible for delivering robust cloud-based software solutions and must demonstrate advanced proficiency in ServiceNow, Salesforce, or other low-code platforms.

KEY RESPONSIBILITIES

• Develop workflows, create catalog items, and implement business rules.
• Conduct business process analysis including evaluating customer need, internal processes, document business process models, and translating these models as functional technical requirements.
• Identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
• Provide expertise in knowledge management, including developing feature release descriptions, and technical artifacts related to the development under the request.

REQUIRED QUALIFICATIONS

• Active TS/SCI clearance with Polygraph.
• 7+ years of professional software engineering experience.
• Demonstrated experience using web development technologies, specifically JavaScript, HTML, and CSS.
• Demonstrated experience developing ServiceNow, Salesforce, or advanced experience with software development or experience with low-code development platforms.
• Ability to work onsite in Chantilly, VA or McLean, VA, five days per week.
• Strong problem-solving skills and ability to work directly with government customers and technical teams.
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent professional experience.

PREFERRED QUALIFICATIONS

• Experience with cloud platforms such as AWS, Azure, Google Cloud, or Oracle Cloud.
• Demonstrated experience with process improvement such as analyzing functions, requirements, or existing capabilities and shortfalls.
• Demonstrated experience with program management and project task management, and customer relations and outreach.
• Demonstrated experience with IT and systems lifecycle management, including managing review boards, and change & release management.