ServiceNow Developer with AI agent experience

Tata Consultancy Services; Cincinnati (OH); On-site; USD 80,000 - 120,000; Full time

Job summary

Tata Consultancy Services in Cincinnati, OH is seeking a skilled ServiceNow Developer to support AI Agent products. You will contribute to design, configuration, testing, and quality practices while collaborating with regional teams in a fast-paced pilot-driven environment.

The role emphasizes strong documentation, problem-solving, and peer review skills to ensure reliable agent performance and continuous improvement.

Qualifications

• Experience as a ServiceNow Developer with testing support and strong documentation.
• Ability to design and configure ServiceNow agents and related components.
• Familiarity with AI-enabled delivery, configuration, testing and quality practices.
• Comfort with peer reviews, troubleshooting, and fast-paced pilot environments.
• Proven collaboration across regional teams (EMEA, APAC, AMS).

Responsibilities

• Develop and enhance AI Agent products and technical design agents.
• Work on configuration agent and AI testing focused agents.
• Refine agent logic, prompts, and behaviors to improve accuracy and usability.
• Collaborate across EMEA, APAC, and AMS teams in a pilot-driven setting.

Skills

ServiceNow Developer

Test support

Documentation

Problem-solving

Peer reviews

Troubleshooting

Global collaboration

Tools

ServiceNow Platform

AI Testing Tools

Config Agent

Job description

Job Description

Must Have Technical/Functional Skills:

• ServiceNow Developer, Test support, Strong documentation and problem-solving skills
• Exposure in building ServiceNow agents, ServiceNow platform configuration, or technical design concepts
• AI enabled delivery, configuration, testing, and quality practices
• Comfortable performing peer reviews, smoke testing, and troubleshooting technical issues
• Ability to collaborate across EMEA, APAC, and AMS teams in a fast paced, pilot driven environment
• Strong documentation and problem solving skills

Development & Enhancement of AI Agent Products

Contribute to the development and enhancement of AI Agent products, including:

• Technical Design Agents
• Configuration (Config) Agent
• AI Testing and Quality focused agents

Support ongoing refinement of agent logic, prompts, and behaviors to improve accuracy, reliability, and usability.

Ability to collaborate across EMEA, APAC, and AMS teams in a fast paced, pilot driven environment

Strong documentation and problem solving skills

Salary Range: $80,000 - $120,000 a year