ServiceNow AI Engineer: Now Assist & Virtual Agent

Indev

Ashburn, Northern (VA, KY)

Hybrid

USD 120,000 - 190,000

Full time

7 days ago

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Job summary

InDev is seeking a ServiceNow AI Developer to design, build, and optimize AI-powered solutions on the NOW platform, focusing on NOW Assist, Virtual Agent, and Conversational AI. You will configure flows using Flow Designer and tailor AI experiences across ITSM, CRM, and scoped applications.

The role requires 5+ years of ServiceNow experience, expertise in JavaScript, REST/JSON, and AI tooling, plus CAD certification.

Qualifications

5+ years hands-on ServiceNow experience with NOW Assist.
Knowledge of JavaScript, HTML/CSS, REST/JSON integrations, and Flow Designer.
Understanding of ACLs, data models, update sets, and client scripts.
Experience with AI Search, AI Agents, Prompt Engineering, LLMs, and Agentic AI.
Experience with AI Agent Studio and GenAI platforms.
ServiceNow CAD certification.

Responsibilities

Design & Configure: Build and customize ITSM CRM and scoped apps leveraging workflows, Flow Designer, business rules, client scripts, UI policies, and scripting.
Workflow Integration: Integrate Virtual Agent and conversational AI with ITSM and other modules.
Scripting & APIs: Extend functionality using JavaScript, Glide APIs, UI policies, and RESTful web services.
Testing & Optimization: Troubleshoot performance bottlenecks and manage update sets.
Collaboration: Translate operational needs into responsive, user-friendly web and mobile solutions in partnership with analysts and stakeholders.