ServiceNow Now Assist Architect

K-logix Partnering Solutions; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

K-logix Partnering Solutions is seeking an experienced ServiceNow Now Assist Architect to design and implement Generative AI capabilities within a large-scale ServiceNow environment. You will define architecture for GenAI use cases, configure Now Assist skills, prompts and AI Agents, and integrate AI with ServiceNow workflows and enterprise systems.

Strong leadership and governance focus are essential. The role requires hands-on experience with Now Assist / ServiceNow Generative AI, expertise in

Qualifications

• Strong experience as a ServiceNow Technical/Solution Architect.
• Hands-on experience with Now Assist / ServiceNow Generative AI.
• Experience with AI Agents, AI Skill Kit and prompt engineering.
• Strong ServiceNow platform and integration expertise.
• Good understanding of LLMs, GenAI architecture and AI governance.
• Experience with ITSM, ITOM, CMDB or Knowledge Management is a plus.
• Excellent English communication skills.

Responsibilities

• Design and implement Now Assist solutions.
• Define architecture for GenAI and AI-driven ServiceNow use cases.
• Configure and extend Now Assist skills, prompts and AI Agents.
• Integrate AI capabilities with ServiceNow workflows, knowledge and enterprise systems.
• Define best practices around security, governance and scalability.
• Provide technical leadership to ServiceNow development and platform teams.

Skills

ServiceNow Architecture

GenAI integration

Prompt engineering

AI governance

Technical leadership

Tools

Now Assist

ServiceNow Generative AI

AI Agents

AI Skill Kit

Job description

The client is looking for an experienced ServiceNow Now Assist Architect to support the design and implementation of Generative AI capabilities within a large-scale ServiceNow environment.

Responsibilities

• Design and implement ServiceNow Now Assist solutions.
• Define architecture for GenAI and AI-driven ServiceNow use cases.
• Configure and extend Now Assist skills, prompts and AI Agents.
• Integrate AI capabilities with ServiceNow workflows, knowledge and enterprise systems.
• Define best practices around security, governance and scalability.
• Provide technical leadership to ServiceNow development and platform teams.

Requirements

• Strong experience as a ServiceNow Technical/Solution Architect.
• Hands-on experience with Now Assist / ServiceNow Generative AI.
• Experience with AI Agents, AI Skill Kit and prompt engineering.
• Strong ServiceNow platform and integration expertise.
• Good understanding of LLMs, GenAI architecture and AI governance.
• Experience with ITSM, ITOM, CMDB or Knowledge Management is a plus.
• Excellent English communication skills.