ServiceNow Developer Sr Principal

General Dynamics Information Technology, Inc.; United States; Remote; USD 130,000 - 190,000; Full time

Benefits offered by this job

Remote work

Competitive compensation

Job summary

General Dynamics Information Technology, Inc. is seeking a ServiceNow Developer Sr Principal to lead enterprise ITAM/CMDB initiatives and design SAM/HAM workflows. Remote role with opportunities to shape government projects and mentor junior developers.

The ideal candidate has 8+ years of ServiceNow experience, strong JavaScript skills, and a track record in integrations and platform architecture. A ServiceNow CA Admin cert is required along with a commitment to continuous learning and process

Qualifications

• 8+ years of related experience in ServiceNow development and configuration.
• Experience with CMDB, ITAM, SAM, HAM implementations.
• Ability to design and implement integrations via IntegrationHub, REST/SOAP.
• Strong scripting in JavaScript and ServiceNow platform architecture.
• Professional communication with stakeholders and mentoring.

Responsibilities

• Architect and automate ITAM and CMDB capabilities.
• Design and configure SAM/HAM workflows, including licensing and lifecycle management.
• Develop scripts, Business Rules, Flow Designer, and Service Portal widgets.
• Build integrations with external data sources via REST/SOAP and MID Server.
• Provide technical guidance, code reviews, and mentoring.

Skills

ServiceNow CMDB

IT Asset Management

SAM & HAM

CSDM

Flow Designer

IntegrationHub

REST/SOAP

JavaScript

Education

ServiceNow Certified System Administrator

Tools

MID Server

Discovery

Service Mapping

Job description

Transform technology into opportunity as a ServiceNow Developer Sr Principal at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your engineering career.

Candidate must be a US Person (Green Card Holder/US Permanent Resident Alien, Refugee, Asylee, US Citizen) MEANINGFUL WORK AND PERSONAL IMPACT

As a ServiceNow Developer Sr Principal, the work you'll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

• Architect and automate enterprise IT Asset Management (ITAM) and Configuration Management Database (CMDB) capabilities
• Design and configure Software Asset Management (SAM) and Hardware Asset Management (HAM) workflows, including license entitlements, software models, normalization, reclamation, and lifecycle management. Align platform architecture with the Common Service Data Model (CSDM). Maintain CMDB health by configuring Data Certification, Discovery, Reconciliation, and Health Assessments.
• Architect customized scripts, Script Includes, Business Rules, Flow Designer, and Service Portal widgets to support ITAM operational requirements
• Design and build integrations between ServiceNow and external data sources (e.g., SCCM, Jamf, Intune, Active Directory, Coupa) using IntegrationHub, REST/SOAP APIs, and MID Server configurations
• Establish robust data governance policies for hardware and software assets, ensuring audit-readiness and adherence to industry licensing models
• Design, configure, and customize ServiceNow applications using JavaScript, Glide API, business rules, client scripts, and Flow Designer to meet specific business needs
• Work closely with stakeholders, product owners, and cross-functional teams to gather requirements and translate them into technical specifications
• Create and maintain detailed technical and functional documentation and support platform upgrade activities, including testing and reconfiguration.
• Contribute to IT-related technical processes reviews, postmortems, and continual process improvement
• Create estimations on effort required to produce ServiceNow functionality
• Provide technical guidance, perform code reviews, create architectural documentation, and mentor junior developers to ensure adherence to best practices
• Maintain current ServiceNow and industry certifications, while obtaining additional certifications

WHAT YOU'LL NEED TO SUCCEED

Education: Technical Training, Certification(s) or Degree

Experience: 8+ years of related experience

Required Skills

• Expert proficiency in ServiceNow CMDB and ITAM, including SAM and HAM
• Expertise in designing, implementing, and optimizing SAM, HAM, and CSDM structures to ensure compliance, accurate lifecycle tracking, and cost optimization
• Demonstrated experience with full-cycle SAM and/or HAM implementations
• Deep understanding of software licensing metrics and physical hardware asset lifecycles from procurement to disposal
• Experience in ServiceNow platform architecture, Flow Designer, and Integration Hub
• Proficiency in JavaScript, AngularJS, JSON, and REST/SOAP web services
• Experience with ServiceNow Discovery, Service Mapping, and Performance Analytic
• Experience with other ServiceNow modules like ITSM or ITOM
• Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions
• Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
• Ability to identify, understand, document, and create functionality aligning with customer value streams
• Ability to produce level of estimates and basic deployment plans for ServiceNow functionality
• Strong organizational and time management skills while working in a rapid software development environment
• Ability to identify and learn new technologies quickly
• Excellent communication skills for collaborating with both technical and non-technical stakeholders
• Strong analytical, problem-solving, and debugging skills
• Ability to coach, guide, and mentor junior developers

Certification(s)

• Required: ServiceNow Certified Systems Administrator

Security Clearance Level

Must be able to pass a background check to obtain a position of Public Trust to start

Location

Remote

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility: Full-flex work week to own your priorities at work and at home
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

#GDITLA