ServiceNow Developer Principal

Worky

Louisiana (MO)

On-site

USD 120,000 - 162,000

Full time

14 days+

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Job summary

GDIT is seeking a ServiceNow Developer Principal to design, implement, and optimize ITAM, HAM, and SAM solutions within government-focused projects. The role emphasizes CMDB health, CSDM alignment, data governance, and platform integrations to deliver scalable ITAM capabilities.

You will lead architecture, scripting, and module optimization while mentoring junior developers and collaborating with stakeholders to translate requirements into robust technical solutions.

Qualifications

Strong proficiency in ServiceNow CMDB and ITAM, including SAM and HAM.
Experience designing, implementing, and optimizing SAM, HAM, and CSDM structures to ensure compliance, lifecycle tracking and cost optimization.
Demonstrated experience with full-cycle SAM and/or HAM implementations.
Understanding of software licensing metrics and physical hardware asset lifecycles from procurement to disposal.
Experience with ServiceNow platform architecture, Flow Designer, and Integration Hub.
Proficiency in JavaScript, AngularJS, JSON, and REST/SOAP web services.
Experience with ServiceNow Discovery, Service Mapping, and Performance Analytics.
Experience with ITSM or ITOM modules.
Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions.
Knowledge of Agile software testing process and lifecycle from smoke test to deployment.
Ability to identify, document, and create functionality aligning with customer value streams.
Ability to estimate effort and basic deployment plans for ServiceNow functionality.
Strong organizational and time management skills; quick to learn new technologies.

Responsibilities

Design and automate enterprise IT Asset Management (ITAM) and Configuration Management Database (CMDB) capabilities.
Design and configure SAM and HAM workflows, including license entitlements, software models, normalization, reclamation, and lifecycle management.
Align platform design with the Common Service Data Model (CSDM). Maintain CMDB health by configuring Data Certification, Discovery, Reconciliation, and Health Assessments.
Design customized scripts, Script Includes, Business Rules, Flow Designer, and Service Portal widgets to support ITAM operational requirements.
Design and build integrations between ServiceNow and external data sources (e.g., SCCM, Jamf, Intune, Active Directory, Coupa) using IntegrationHub, REST/SOAP APIs, and MID Server configurations.
Establish robust data governance policies for hardware and software assets, ensuring audit-readiness and adherence to industry licensing models.
Design, configure, and customize ServiceNow applications using JavaScript, Glide API, business rules, client scripts, and Flow Designer.
Lead or support the implementation and optimization of core SPM modules (Demand Management, PPM, Resource Management, Financial Planning).
Work with stakeholders to gather requirements and translate into technical specifications.
Create and maintain detailed technical and functional documentation and support platform upgrade activities.
Contribute to IT-related process reviews, postmortems, and continual improvement.
Create estimations on effort required to produce ServiceNow functionality and provide guidance; mentor junior developers.

Skills

HAM

ServiceNow Platform

SAM

Education

Technical Training, Certification(s) or Degree

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

Software Engineering

Job Qualifications:

Skills:

Hardware Asset Management (HAM), ServiceNow Platform, Software Asset Management (SAM)

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a ServiceNow Developer Principal at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.

MEANINGFUL WORK AND PERSONAL IMPACT

As a ServiceNow Developer Principal, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

Design and automate enterprise IT Asset Management (ITAM) and Configuration Management Database (CMDB) capabilities
Design and configure Software Asset Management (SAM) and Hardware Asset Management (HAM) workflows, including license entitlements, software models, normalization, reclamation, and lifecycle management.
Align platform design with the Common Service Data Model (CSDM). Maintain CMDB health by configuring Data Certification, Discovery, Reconciliation, and Health Assessments.
Design customized scripts, Script Includes, Business Rules, Flow Designer, and Service Portal widgets to support ITAM operational requirements
Design and build integrations between ServiceNow and external data sources (e.g., SCCM, Jamf, Intune, Active Directory, Coupa) using IntegrationHub, REST/SOAP APIs, and MID Server configurations
Establish robust data governance policies for hardware and software assets, ensuring audit-readiness and adherence to industry licensing models
Design, configure, and customize ServiceNow applications using JavaScript, Glide API, business rules, client scripts, and Flow Designer to meet specific business needs
Lead or support the implementation and optimization of core SPM modules, including Demand Management, Project Portfolio Management (PPM), Resource Management, and Financial Planning
Work closely with stakeholders, product owners, and cross-functional teams to gather requirements and translate them into technical specifications
Create and maintain detailed technical and functional documentation and support platform upgrade activities, including testing and reconfiguration.
Contribute to IT-related technical processes reviews, postmortems, and continual process improvement
Create estimations on effort required to produce ServiceNow functionality
Provide technical guidance, perform code reviews, create architectural documentation, and mentor junior developers to ensure adherence to best practices
Maintain current ServiceNow and industry certifications, while obtaining additional certifications

WHAT YOU’LL NEED TO SUCCEED

Bring your engineering expertise along with a drive for innovation to GDIT. The ServiceNow Developer Principal must have:

Education:

Technical Training, Certification(s) or Degree

Experience:

5+ years of related experience

Required Skills:

Strong proficiency in ServiceNow CMDB and ITAM, including SAM and HAM
Demonstrated experience in designing, implementing, and optimizing SAM, HAM, and CSDM structures to ensure compliance, accurate lifecycle tracking, and cost optimization
Demonstrated experience with full-cycle SAM and/or HAM implementations
Strong understanding of software licensing metrics and physical hardware asset lifecycles from procurement to disposal
Experience in ServiceNow platform architecture, Flow Designer, and Integration Hub
Proficiency in JavaScript, AngularJS, JSON, and REST/SOAP web services
Experience with ServiceNow Discovery, Service Mapping, and Performance Analytic
Experience with other ServiceNow modules like ITSM or ITOM
Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions
Understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
Ability to identify, understand, document, and create functionality aligning with customer value streams
Ability to produce level of estimates and basic deployment plans for ServiceNow functionality
Good organizational and time management skills while working in a rapid software development environment
Ability to identify and learn new technologies quickly
Excellent communication skills for collaborating with both technical and non-technical stakeholders
Strong analytical, problem-solving, and debugging skills
Ability to coach, guide, and mentor junior developers

Certification(s):

Required: ServiceNow Certified Systems Administrator

Security Clearance Level:

Must possess and maintain a Secret or higher clearance

US Citizenship Required:

Yes

Location:

Remote

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth:

AI-powered career tool that identifies career steps and learning opportunities

Support:

An internal mobility team focused on helping you achieve your career goals

Rewards:

Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

Flexibility:

Full-flex work week to own your priorities at work and at home

Community:

Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

#GDITLA

The likely salary range for this position is $119,984 - $162,329. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

Travel Required:

10-25%

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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