ServiceNow ITOM/CMDB/Platform Senior Engineer

General Dynamics Information Technology, Inc.; Washington (District of Columbia); Remote; USD 136,000 - 184,000; Full time

Job summary

General Dynamics Information Technology, Inc. is seeking a Senior Systems Engineer specialized in ServiceNow ITOM/CMDB/Platform to manage a self-hosted or cloud ServiceNow environment.

You will handle platform maintenance, CMDB health, and integration via REST/data sources, with a focus on ITSM, ITOM, and App Engine components. The role requires 7+ years of related experience, a BA/BS degree, and US citizenship.

Qualifications

• Bachelor’s degree (BA/BS) or equivalent.
• 7+ years of related experience.
• Linux Administration; Windows Server; ServiceNow Administration; CMDB; Platform; Java; JavaScript.

Responsibilities

• Lead/Manage/Support ServiceNow Platform and CMDB design, development and administration.
• Collaborate with multiple development groups to deploy updates and troubleshoot issues related to the ServiceNow Platform.
• Drive outcomes and work with development teams to innovate and resolve challenges.

Skills

JavaScript

ServiceNow CMDB

ServiceNow Discovery

ServiceNow ITSM

ServiceNow Platform

Education

Bachelor of Arts/Bachelor of Science

Tools

ServiceNow Platform

Linux

Windows Server

Job description

Systems Engineer Senior - Senior ServiceNow ITOM/CMDB/Platform Engineer

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: Confidential Public Trust/Other Required: Other Job Family: IT Infrastructure and Operations Job Qualifications: Skills: JavaScript, ServiceNow Configuration Management Database (CMDB), ServiceNow Discovery, ServiceNow IT Service Management (ITSM), ServiceNow Platform Certifications: None Experience: 7 + years of related experience US Citizenship Required: Yes

Job Description: SYSTEMS ENGINEER Senior - Senior ServiceNow ITOM/CMDB/Platform Engineer This position will work to manage ServiceNow Platform system primarily managing a self-hosted or Cloud environment. This will include the ability to perform Platform maintenance such as System Clone downs, Family upgrades, and the ability to read code and identify conflicts within updates implemented. Position will require managing and maintaining the ServiceNow CMDB to include ability to import via data source or REST and an understanding of ITOM modules for ServiceNow discovery and system imports. They will need to able to build business rules and schedule jobs to maintain the health of the CMDB. This person should have a good understanding of ServiceNow and it’s components including ITSM, SAM, SPM, and App Engine. Advance how our customers operate while you advance your career. Join GDIT as a Systems Engineer and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Systems Engineer, the work you’ll do at GDIT will be impactful to the mission of our DHS customer. You will play a crucial role in maintaining the ServiceNow Platform and CMDB environment.

• Lead/Manage/Support \ServiceNow Platform and CMDB design, development and administration.
• Collaborate with multiple development groups to deploy updates and troubleshoot issues related to the ServiceNow Platform
• Drive outcomes and work with development teams to innovate, resolve challenges, etc.

WHAT YOU’LL NEED TO SUCCEED

Bring your technology expertise and drive for innovation to GDIT. The Systems Engineer must have:

• Education: Bachelor of Arts/Bachelor of Science
• Experience: 7+ years of related experience
• Technical skills: Linux Administration; Microsoft Windows Server; ServiceNow Administration; ServiceNow Configuration Management Database (CMDB); ServiceNow Platform, Java, JavaScript
• Security clearance level: Public Trust
• US citizenship required

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely salary range for this position is $136,000 - $184,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Remote Work Location: USA DC Washington Additional Work Locations:

Total Rewards at GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

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