ServiceNow Developer Principal

General Dynamics Information Technology, Inc.; United States; Remote; USD 119,000 - 161,000; Full time

Benefits offered by this job

Comprehensive benefits and wellness

Full-flex work week

AI-powered career tool

Internal mobility team

Military-friendly workplace

Job summary

General Dynamics Information Technology, Inc. is seeking a ServiceNow Developer Principal to design, build, and customize ServiceNow ITSM solutions for mission-critical government projects.

The role emphasizes technical leadership, integrations, and delivering scalable platform capabilities. You will work with stakeholders to define requirements, create dashboards, and lead demonstrations while maintaining current certifications and pursuing new ones.

Qualifications

• Expertise in developing and customizing ServiceNow apps, especially ITSM.
• Proficiency with SOAP, REST and web services integration.
• Strong scripting skills, preferably JavaScript.
• Knowledge of Import Sets, Transform Maps and CMDB data tools.
• Ability to analyze requirements and develop effective technical solutions.
• Analytical, problem-solving and debugging capabilities.
• Familiarity with Agile software testing and lifecycle.

Responsibilities

• Design, build and customize ServiceNow apps and ITSM modules.
• Create and maintain Business Rules, Script Includes, and integrations.
• Connect ServiceNow with external systems via REST/SOAP.
• Perform admin tasks: user/role mgmt, health checks, maintenance.
• Tailor UI, forms and workflows to business needs.
• Provide end-user support and issue resolution.
• Develop reports, dashboards, and data analytics for stakeholders.
• Participate in reviews, postmortems, and process improvements.
• Maintain current certifications and pursue new ones.

Skills

ServiceNow development

ITSM

Integration (SOAP/REST)

JavaScript scripting

CMDB|Import Sets|Transform Maps

Requirements analysis

Agile processes

Stakeholder communication

Mentoring juniors

Education

Technical Training/Certifications

Tools

ServiceNow

Job description

Requisition Details

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: BI Full 6C (T4) Job Family: Software Engineering Job Qualifications: Skills: Process Improvements, ServiceNow Platform, Software Systems Certifications: None Experience: 5 + years of related experience US Citizenship Required: Yes

Schedule & Travel

Scheduled Weekly Hours: 40 Travel Required: Less than 10%

Job Title

ServiceNow Developer Principal at GDIT

Job Type & Contract

Regular, Full-time

Job Description

Transform technology into opportunity as a ServiceNow Developer Principal at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.

• Design, build, and customize applications on the ServiceNow platform, including ITSM modules like Incident, Problem, and Change Management
• Create custom scripts, including Business Rules and Script Includes, to automate processes and meet business requirements
• Connect the ServiceNow platform with other systems and applications using technologies like REST/SOAP
• Perform administrative tasks, such as user and role management, system maintenance, and health checks
• Customize user interfaces, forms, and workflows to align with business needs
• Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
• Participate in IT-related technical processes reviews, postmortems, and continual process improvement
• Maintain current ServiceNow and industry certifications, while obtaining additional certifications

What You’ll Need to Succeed

• Education: Technical Training, Certification(s) or Degree
• Experience: 5+ years of related experience
• Required Skills:
  • Expertise in developing and customizing ServiceNow applications and modules, especially ITSM
  • Proficiency with integration methods like SOAP, REST, and web services, including creating and consuming them
  • Strong scripting skill with at least one language – preferably JavaScript
  • Understanding of ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB
  • Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions
  • Effective analytical, problem-solving, and debugging skills
  • Understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
  • Ability to identify, understand, document, and create functionality aligning with customer value streams
  • Ability to communicate as a high-level technical authority, contribute to whitepapers, BOEs, and design docs, and lead high-stakes demos to customers
  • Organizational and time management skills while working in a rapid software development environment
  • Ability to identify and learn new technologies quickly
  • Ability to drive methodology changes, manage customer deliverables, identify and resolve process issues, and shape standards across-the-board
  • Good communication skills for managing customer interactions and negotiating with both technical and non-technical stakeholders
  • Ability to collaborate with and influence stakeholders at all levels, mentor junior team members, support staff development, lead knowledge shares, and lead new innovation projects and tech pilots
• Required Certification: ServiceNow Certified Systems Administrator
• Security Clearance Level: Must be able to pass a background check to obtain a position of Public Trust (DHS HQ EOD required to be obtained before start; must be able to obtain DHS HQ Final Suitability to maintain employment)
• US Citizenship Required
• Location: Remote

Benefits

• Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Full-flex work week to own your priorities at work and at home
• AI-powered career tool that identifies career steps and learning opportunities
• Internal mobility team focused on helping you achieve your career goals
• Award-winning culture of innovation and a military-friendly workplace

Salary and Compensation

The likely salary range for this position is $119,000 - $161,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Location and Work Arrangements

Telecommuting Options: Remote Work Location: Any Location / Remote

Total Rewards at GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer Statement

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world.