Senior ServiceNow Developer

General Dynamics Information Technology, Inc.; Maryland; Remote; USD 119,000 - 161,000; Full time

Job summary

General Dynamics Information Technology, Inc. is seeking a Senior ServiceNow Developer to join our CMS support team. You will design and build innovative ServiceNow solutions, ensuring reliability and efficiency while aligning with CMS needs.

The role requires 6+ years of SDLC experience, deep expertise in JavaScript and advanced ServiceNow development, including Business Rules, Script Includes, UI Policies, and Integrations. Remote work available with 40-hour weeks.

Qualifications

• 6+ years in full SDLC with strong JavaScript focus.
• Expertise in advanced ServiceNow development: Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and UI Pages.
• Experience designing and troubleshooting integrations between ServiceNow and external systems.

Responsibilities

• Develop, configure, and customize ServiceNow apps and workflows.
• Collaborate with cross-functional teams to design, test, and deploy solutions meeting business needs.
• Build and maintain integrations using REST/SOAP, Integration Hub, and secure auth methods.
• Utilize AI developer tools to accelerate JavaScript and ServiceNow scripting.
• Participate in code reviews and ensure system reliability.

Skills

ServiceNow AI Search

ServiceNow Discovery

ServiceNow ITSM

Now Assist

JavaScript

Education

Bachelor’s degree in CS/SE or related

Tools

REST APIs

SOAP APIs

Integration Hub

OAuth

Basic Auth

Job description

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: NACI (T1) Job Family: Software Engineering Job Qualifications: Skills: ServiceNow AI Search, ServiceNow Discovery, ServiceNow IT Service Management (ITSM), ServiceNow Now Assist, ServiceNow Platform Certifications: None Experience: 6 + years of related experience US Citizenship Required: No Job Description: We are GDIT. As a leading IT and mission services provider for the government, we empower organizations to realize their potential. At GDIT, you can own your opportunity to make an impact by transforming obstacles into innovative solutions. We are currently seeking a Senior ServiceNow Developer to join our team supporting the Centers for Medicare & Medicaid Services (CMS). CMS has a strong focus on innovation, automation, and leveraging the full potential of the ServiceNow platform. If you possess strong technical skills and a passion for continuous learning, this role might be a great match for you.

Your Impact

As a Senior ServiceNow Developer, you’ll design and build innovative solutions while ensuring system reliability and efficiency.

Key Responsibilities

• Develop, configure, and customize ServiceNow applications, ensuring best practices in workflows, integrations, automations, access controls, the Service Catalog, and more.
• Collaborate closely with cross-functional teams to design, develop, test, and deploy solutions that meet business needs.
• Build and maintain integrations between ServiceNow and other applications using REST APIs, SOAP APIs, Integration Hub, and other methods.
• Utilize AI developer tools (such as ServiceNow SDK, Fluent, or similar tools) to accelerate the delivery of JavaScript, ServiceNow scripts (Business Rules, Script Includes), and configurations.
• Participate in code reviews to uphold high standards of code quality and facilitate knowledge sharing.
• Troubleshoot and ensure system reliability through robust design, comprehensive testing, and responsiveness to any issues.
• Create and maintain clear, detailed technical documentation for applications, APIs, and processes.
• Stay updated on emerging trends and advancements in ServiceNow to recommend and implement innovative system improvements.

Required Qualifications

• 6+ years of full software development lifecycle (SDLC) experience with a strong emphasis on JavaScript.
• Proven experience as a developer outside the ServiceNow platform, with exceptional analytical and problem-solving skills.
• Expertise in advanced ServiceNow development, including: Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and UI Pages.
• Workflow, Flow Designer, Integration Hub, Reporting, Database Views, and Performance Analytics.
• AI Control Tower, NowAssist Skill Kit, Virtual Agent, AI Search.
• Advanced testing using Automated Test Framework (ATF).
• Proven experience in designing, building, and troubleshooting integrations between ServiceNow and external systems, including experience with REST APIs, SOAP APIs, Integration Hub, and authentication methods such as OAuth and Basic Auth.
• Hands-on experience configuring and managing Now Assist applications (e.g., Now Assist for ITSM, HRSD, CSM, or Creator).
• Strong communication skills with a focus on collaboration, clarity, and self-awareness.
• Ability to effectively manage multiple assignments with shifting priorities.
• Self-motivated individual eager to learn and share knowledge on ServiceNow capabilities and best practices.
• Experience working on Agile/Scrum project teams.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience.
• Certified Application Developer (CAD) on a recent ServiceNow platform release.
• Certified Implementation Specialist (CIS) or related certifications in areas such as Discovery, Event Management, or Service Mapping.
• Proficiency in ServiceNow CMDB, Event Management, and/or Service Mapping (including custom patterns).
• Familiarity with relational database concepts.
• ITIL Foundation Certification (v3 or higher) or willingness to obtain within 1 year.
• Proficiency with Microsoft Office Suite and SharePoint.

Location

Location: Remote Clearance: Ability to obtain a Public Trust: candidate must have lived in the United States at least three (3) out of the last five (5) years and pass a public trust background investigation.

The likely salary range for this position is $119,000 - $161,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Remote Work Location: Any Location / Remote Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

What GDIT Can Offer You

• Flexible work environment.
• Competitive 401K program with company match.
• Comprehensive and customizable health benefits.
• Collaborative teams of innovative, motivated professionals.
• Support for internal career growth through our mobility team.
• Recognition and rewards for high performance.
• Join us at GDIT and make an impact on critical government missions by driving innovation and excellence. #GDITFedHealthJobs

Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world.

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