ServiceNow Principal - Top Secret/SCI - Arlington, VA

General Dynamics Information Technology, Inc.; Arlington (VA); On-site; USD 128,000 - 173,000; Full time

Benefits offered by this job

Flexible work schedule

401K with company match

Comprehensive health packages

Professional growth opportunities

Paid vacation and holidays

Job summary

General Dynamics Information Technology, Inc. seeks a ServiceNow SME to support a national security program in Arlington, Virginia. The role requires a skilled individual to lead ServiceNow Migration and enhance user experience through workflow improvements.

The ideal candidate will possess extensive experience in enterprise application support, a Bachelor’s degree, and proficiency in ServiceNow and SQL. Benefits include a flexible schedule and opportunities for professional growth.

Qualifications

• At least 6 years of relevant experience in enterprise application support or development.
• Strong working knowledge of ServiceNow platform architecture and workflow design.
• Proficiency in JavaScript for ServiceNow scripting and PowerShell or Python is a plus.
• Experience supporting and deploying applications in on-premises server environments.
• CompTIA Security+ certification required.

Responsibilities

• Map, analyze, and translate legacy business workflows into ServiceNow.
• Work closely with business units to port functionality from a legacy application.
• Identify limitations in ServiceNow and propose improvements.
• Manage backend databases supporting ServiceNow environments.
• Create and optimize SQL queries for reporting and data migration.

Skills

Microsoft SharePoint Server

Scripting

ServiceNow Platform

SQL Databases

Workflow Management

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

SQL

Job description

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Microsoft SharePoint Server, Scripting, ServiceNow Platform, SQL Databases, Workflow Management Certifications: None Experience: 6 + years of related experience US Citizenship Required: Yes

Seize your opportunity to make a personal impact as a ServiceNow SME supporting a national security program for our prestigious client at the highest levels of the government in the heart of our nation’s capital. As a ServiceNow SME, you are a critical leader in our overall approach to ServiceNow Migration. You act as the subject matter expert for our government client and bring the advanced technical expertise and customer service mindset needed to resolve issues as quickly and efficiently as possible. GDIT is your place to make meaningful contributions to challenging projects and build a rewarding career. This is a full time on-site position at our client's site in Arlington, Virginia. At GDIT, people are our differentiator. As a ServiceNow SME, you will help ensure today is safe and tomorrow is smarter. Our work depends on the ServiceNow SME joining our team to bring professionalism and initiative to a fast-paced environment with extensive opportunities for training, certification, and career advancement.

HOW A SERVICENOW SME WILL MAKE AN IMPACT

• ServiceNow Workflow Migration: Map, analyze, and translate legacy business workflows into ServiceNow, aligning them with ServiceNow’s capabilities and best practices.
• Legacy Application Integration: Work closely with business units to port functionality from a legacy application into ServiceNow, ensuring critical business logic and requirements are retained and optimized in the new system.
• ServiceNow Improvements: Identify limitations or gaps in the current ServiceNow implementation and propose workflow-driven improvements or customizations to enhance efficiency and user experience across the organization.
• Database Management: Manage backend databases supporting ServiceNow environments; maintain data integrity and optimize database performance.
• Data Migration & Queries: Create and optimize SQL/T-SQL queries for reporting and data migration, ensure data quality during transitions, and troubleshoot data-related issues in ServiceNow contexts to support mission-critical operations.

WHAT YOU’LL NEED TO SUCCEED

• Education: Bachelor’s degree in Computer Science, Information Systems, or a related field (required).
• Required Experience: At least 6 years of relevant experience in enterprise application support or development (migrating or supporting platforms like ServiceNow). Experience supporting modernization or digital transformation initiatives is a plus.
• ServiceNow Knowledge: Strong working knowledge of ServiceNow platform architecture and workflow design, including configuring forms, building custom workflows (Flow Designer), and understanding key ServiceNow modules.
• SQL Skills: Mid-level expertise in SQL and T-SQL for writing queries, creating stored procedures, and handling data migration tasks within enterprise databases.
• Scripting: Proficiency in JavaScript for ServiceNow scripting (client scripts, business rules) and potential SharePoint customizations. Familiarity with other scripting or automation tools (such as PowerShell or Python) is a plus.
• On-Premises Environment: Experience supporting and deploying applications in on-premises server environments, with understanding of maintenance, patching, and upgrade processes for locally hosted systems in secure or regulated environments.
• Certifications: CompTIA Security+ required. ServiceNow certifications are a plus – for example, ServiceNow System Administrator/Developer certification.
• Security Clearance Level: Active Top Secret with SCI Eligibility.
• Desired Experience: SharePoint Expertise - Proficiency with SharePoint Server 2013 and 2019 (on-premises), including hands‑on experience migrating from 2013 to 2019 and a deep understanding of the feature differences between versions to ensure seamless integration and user adoption.
• Location: On Customer Site, Arlington, VA

Benefits

• Flexible work schedule
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $127,500 - $172,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Onsite Work Location: USA VA Arlington Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

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