ServiceNow Developer IV

The University of Central Florida Board of Trustees; Orlando (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

The University of Central Florida Board of Trustees is seeking a ServiceNow Developer IV to lead design, development, and optimization of enterprise service management on the ServiceNow platform. Focus on low-code/no-code delivery, integrations, and data governance to support ITSM, SPM, and CMDB/CSDM initiatives.

Responsibilities include building scalable applications, enhancing user experiences, and collaborating with stakeholders across divisions to drive operational efficiency and strategic

Qualifications

• Bachelor's degree and 4 years of relevant experience; or High School Diploma and 8 years of relevant work experience.
• Proven experience in ServiceNow development including ITIL-aligned processes.
• Strong JavaScript skills and REST API integration knowledge.

Responsibilities

• Design, develop, configure, and maintain ServiceNow applications, workflows, forms, portals, workspaces, and user experiences.
• Utilize Flow Designer, Next Experience, JavaScript, Glide APIs, HTML, and CSS to deliver effective solutions.
• Prioritize native low-code/no-code functionality to minimize technical debt and maximize platform sustainability.
• Collaborate with stakeholders to gather requirements and translate business needs into scalable ServiceNow solutions.

Skills

ServiceNow development

ITIL processes

JavaScript

REST APIs

Flow Designer

CMDB & CSDM

Data governance

Cross-functional

AI features

Education

Bachelor's degree in IT/CS

MS degree preferred

Tools

IntegrationHub

Glide APIs

Service Portals

Workspaces

Job description

University Operations:

The University Operations division at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in delivering exceptional service, sharing our expertise, and upholding the highest standards to ensure a world-class campus experience.

Visit our website or follow us on Facebook and Instagram to learn more.

The Opportunity:

University Operations is seeking an ServiceNow Developer IV. This role serves as the technical subject matter expert for the university's ServiceNow platform, responsible for the design, development, administration, support, and continuous improvement of enterprise service management solutions. This position utilizes an AI-first and configuration-first approach, leveraging low-code and no-code capabilities whenever feasible to deliver scalable, maintainable, and upgrade-safe solutions while developing custom applications and integrations when business needs require advanced functionality.

Responsibilities:

Service Management & Strategic Portfolio Management (SPM)

• Design, implement, and support IT Service Management (ITSM) processes, including Incident, Request, Change, Problem, and Knowledge Management, aligned with ITIL best practices.
• Configure and enhance Strategic Portfolio Management (SPM) solutions to support demand, project, portfolio, and resource management processes.
• Drive continuous improvement initiatives focused on process optimization, automation, operational efficiency, and user experience.

ServiceNow Development & Platform Engineering

• Design, develop, configure, and maintain ServiceNow applications, workflows, forms, portals, workspaces, and user experiences.
• Utilize platform capabilities including Flow Designer, Next Experience, JavaScript, Glide APIs, HTML, and CSS to deliver effective solutions.
• Prioritize native low-code and no-code functionality to minimize technical debt and maximize platform sustainability.
• Develop custom solutions when business requirements extend beyond standard platform capabilities.

Integrations, CMDB & Data Governance

• Design, develop, and maintain integrations using REST APIs, IntegrationHub, web services, ETL processes, and legacy integration methods.
• Support Configuration Management Database (CMDB) and Common Service Data Model (CSDM) initiatives through service modeling, data governance, and data quality management.
• Ensure the integrity, reliability, and usability of platform data and service relationships.

Platform Administration, Reporting & Continuous Improvement

• Monitor platform performance, availability, security, and user adoption, proactively identifying opportunities for enhancement.
• Develop and maintain reports, dashboards, metrics, and data analyses to support operational and strategic objectives.
• Create advanced queries and reporting solutions using GlideRecord and SQL-based tools.
• Evaluate emerging ServiceNow capabilities, AI features, and automation technologies to improve service delivery and operational effectiveness.

Business Analysis & Solution Design

• Collaborate with stakeholders to gather, analyze, and document business, functional, and technical requirements.
• Translate business needs into scalable, secure, and upgrade-safe ServiceNow solutions.
• Provide technical guidance and recommendations to support strategic decision‑making.

Minimum Qualifications:

• Bachelor's degree and 4 years of relevant experience; or High School Diploma (or equivalent) and 8 years of relevant work experience in lieu of degree or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6) .

Preferred Qualifications:

• Demonstrated experience with ServiceNow application development, including Flow Designer, Next Experience, Workspaces, Service Portals, JavaScript, Glide APIs, REST APIs, HTML, and CSS.
• ServiceNow certifications, such as Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or other relevant certifications.
• Experience implementing and optimizing ITIL-based service management processes, including Incident, Request, Change, Problem, and Knowledge Management.
• Experience leveraging low-code/no-code development methodologies to deliver scalable, maintainable, and upgrade‑safe solutions while minimizing technical debt.
• Knowledge of ServiceNow CMDB and Common Service Data Model (CSDM), including service mapping, data governance, data quality, and service ownership practices.
• Knowledge of AI-enabled platform capabilities, automation technologies, and emerging ServiceNow features that enhance operational efficiency and user experience.
• Experience working in a complex higher education, public sector, or large enterprise environment supporting multiple business units and cross‑functional stakeholders.
• Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Analytics, or a related field. Master's degree preferred