ServiceNow Developer - ITSM/ITOM Focus (Hybrid)

National Grid; City of Syracuse (NY); Hybrid; USD 114,000 - 161,000; Full time

Job summary

National Grid is seeking a ServiceNow Developer to design and build enterprise-grade solutions on the ServiceNow platform. You will collaborate with external partners and internal teams to deliver scalable ITSM/ITOM capabilities in a global enterprise.

The role supports a hybrid work model in NY/MA with options for remote work and office collaboration. Applicants should have solid JavaScript skills and experience translating requirements into ServiceNow features.

Qualifications

• Bachelor's degree in Computer Science or equivalent required.
• 2+ years of hands-on ServiceNow development experience.
• 1+ years of hands-on development and configuration on the ServiceNow Platform.
• Experience with end-to-end ITSM, ITOM, or HRSD modules.

Responsibilities

• Design and develop enterprise-grade ServiceNow solutions.
• Collaborate with external partners and internal stakeholders to deliver scalable solutions.
• Follow ServiceNow best practices, architecture principles, and upgrade strategies.
• Monitor health, usage, and compliance of the application.
• Work on major version upgrades and patches; use ServiceNow store plugins.

Skills

ServiceNow Development

JavaScript

Agile/Scrum

ITSM/ITOM

Education

Bachelor's Degree in CS

Tools

ServiceNow Platform

Job description

National Grid is seeking a ServiceNow Developer to design and build enterprise-grade solutions on the ServiceNow platform. You will collaborate with external partners and internal teams to deliver scalable ITSM/ITOM capabilities in a global enterprise.

The role supports a hybrid work model in NY/MA with options for remote work and office collaboration. Applicants should have solid JavaScript skills and experience translating requirements into ServiceNow features.